Equipment Service Advisor: Customer-Centric Growth

CablePrice NZ Ltd.; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Company health insurance

Discount fuel card

Training & career development

Uniform & PPE gear

Job summary

CablePrice NZ Ltd is seeking an Equipment Service Advisor at our Hamilton branch to deliver maintenance service work and maximise value for customers. You will be the primary contact throughout the service process, providing timely information and ensuring an outstanding customer experience.

Join a team that values training and internal promotion, with a strong health and safety focus, a supportive culture, and opportunities to develop technical and customer service skills while working in a

Qualifications

• Excellent customer service skills.
• Proven organisational and planning skills.
• Excellent interpersonal skills, verbal & written.
• Ability to engage with and influence all parts of the business.
• High level of computer literacy.
• Ability to prioritise and multitask in a time-driven environment.
• Demonstrated problem solving, logistics and/or service experience.
• Positive, can-do attitude in challenging situations.

Responsibilities

• Provide complete service solutions for maintenance work on equipment customers.
• Be the main point of contact for customers throughout the service process.
• Deliver accurate, timely information to customers at each stage of service.
• Collaborate with the workshop to maximise resource utilisation and WIP management.
• Liaise professionally with customers by phone and in person, reporting progress.

Skills

Excellent customer service

Organisational skills

Interpersonal skills (verbal & written

Business engagement

Computer literacy

Prioritising multitasking

Problem solving / logistics

Can-do attitude

Job description

CablePrice NZ Ltd is seeking an Equipment Service Advisor at our Hamilton branch to deliver maintenance service work and maximise value for customers. You will be the primary contact throughout the service process, providing timely information and ensuring an outstanding customer experience.

Join a team that values training and internal promotion, with a strong health and safety focus, a supportive culture, and opportunities to develop technical and customer service skills while working in a