Service Advisor & Coordinator

Brandt Tractor; Rotorua; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive remuneration package

Positive and supportive working env.

Advancement opportunities

Job summary

Brandt Tractor in Rotorua, NZ, is seeking a Service Writer to join our Rotorua branch. You will be the front-facing member of the service department, coordinating jobs and translating customer concerns into actionable work for technicians.

Strong communication and a mechanical mindset are essential, with emphasis on accuracy and timely updates to customers. Experience in a mechanical environment and proficiency with the Microsoft Office suite are valued.

Qualifications

• Experience in a mechanical environment.
• Strong customer service and time management skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Be the front-facing person for the service department and provide best-in-class customer service.
• Assign jobs and work orders to employees according to their skills and knowledge.
• Ensure a superior customer experience by translating customers' concerns into actions for the Service Department.
• Engage with customers to explain work performed and costs, and escalate as needed.

Skills

Mechanical workshop experience

Customer service

Time management

Microsoft Office

Communication skills

Job description

Brandt Tractor in Rotorua, NZ, is seeking a Service Writer to join our Rotorua branch. You will be the front-facing member of the service department, coordinating jobs and translating customer concerns into actionable work for technicians.

Strong communication and a mechanical mindset are essential, with emphasis on accuracy and timely updates to customers. Experience in a mechanical environment and proficiency with the Microsoft Office suite are valued.