Service Advisor

Powerfarming; New Zealand; Remote; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Remuneration package

Long service leave

Employee Assistance Programme (EAP)

Job summary

Power Farming is seeking a Service Advisor at our Auckland (Pukekohe) branch. You will coordinate service enquiries, workshop bookings, job scheduling, customer updates, invoicing, warranty claims and other workshop administration.

This is a permanent full-time role, 40 hours per week, Monday to Friday, 7:00am to 5:00pm. You will be highly organised, accurate in data entry, and comfortable communicating with customers and colleagues at all levels.

Qualifications

• At least two years’ experience in an administration position.
• Strong general administration and data-entry skills.
• Confidence using computerised processing and business systems.
• Excellent organisational and time-management skills.

Responsibilities

• Coordinate service enquiries, workshop bookings, and job scheduling.
• Provide customer updates, invoicing and warranty claims.
• Handle other essential workshop administration tasks.

Skills

Administration experience

Data entry

Customer communication

Time management

Computerised systems

Job description

Want to work for New Zeland’s leading agriculturedistributor and supplier?

We are on the hunt for an organised andcustomer-focused Service Advisor to join our Auckland (Pukekohe) branch.

We can offer you:

• A competitive remuneration package.
• Long Service Leave and company buying privileges.
• Free access to confidential counselling andcoaching through our Employee Assistance Programme (EAP).

Why you will enjoy working here:

• Stability – This role offers permanentfull-time employment, working 40 hours per week within our core businessdays and hours of Monday to Friday 7:00am to 5:00pm at our Auckland (Pukekohe) branch.
• Growth & Development – We provide a supportive environment where you can grow your career with us, includingopportunities through our nationwide branch network or National SupportOffice.
• Variety – You will coordinate serviceenquiries, workshop bookings, job scheduling, customer updates, invoicing,warranty claims and other essential workshop administration.
• Teamwork – You will work closely with theService Manager, technicians, customers and our Parts and Sales teams tokeep work moving efficiently and ensure service requirements are completedwithin agreed timeframes.

About you:

You will take pride in delivering accurate, professional andtimely service. You will be highly organised, comfortable managing competingpriorities and confident communicating with customers and colleagues at alllevels.

You will need:

• At least two years’ experience in an administrationposition.
• Strong general administration and data-entryskills.
• Confidence using computerised processing andbusiness systems.
• Excellent organisational and time-managementskills.
• A high level of accuracy and attention to detail.
• Professional written and verbal communicationskills.
• The ability to prioritise a varied workload andmeet weekly and monthly deadlines.
• The ability to work autonomously and contribute aspart of a wider team.
• A customer-focused approach and a willingness totake ownership of your work.
• Flexibility to take on new or changing tasks whenrequired.

Experience in a workshop or agricultural environment, alongwith bookkeeping knowledge, would be an advantage.

Who are we:

We are New Zealand’s leading importer and distributor oftractors and agricultural equipment, and we have been in business for over 75years. Part of our success is our passion for growing our organisation and ourpeople.

Here at Power Farming:

We thrive together! We work together! We find a betterway! We deliver results, and we start with the customer!

As we are committed to providing a safe working environmentfor everyone, all successful applicants will be required to undertake apre-employment drug test before starting employment. If you need support withthis requirement, please talk to our team.