Systems Engineer

MAS Holdings; Wellington; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Health and Life insurance

Income protection

KiwiSaver 6%

Job summary

MAS Holdings in Wellington is seeking an experienced Systems Engineer to join the Innovation and Digital team on a permanent, full-time basis.

You will provide expert support across our cloud technology environment while assisting the IT Helpdesk with escalated and complex issues, with emphasis on Microsoft 365, Intune, Entra ID and Windows Server technologies.

Qualifications

• Four years' experience supporting IT systems in an enterprise environment.
• Experience administering Microsoft 365 technologies (SharePoint / Intune / Exchange / Entra).
• Experience with Entra ID or Active Directory and Windows Servers.
• Experience working within a change-controlled environment.
• Familiarity with Jira and Confluence.
• Relevant industry qualifications or certifications would be advantageous.

Responsibilities

• Diagnosing and resolving hardware, software and network issues.
• Managing escalated Helpdesk incidents and keeping users informed.
• Identifying root causes and recommending technology or process improvements.
• Administering systems and applications to maintain appropriate user access.
• Completing software updates, monthly patching and device maintenance.
• Supporting endpoint hardware, networks and computing infrastructure.
• Maintaining accurate asset, system, user and process documentation.
• Contributing technical expertise to projects and wider business initiatives.
• Providing occasional after-hours support when required.

Skills

Analytical skills

Organizational skills

Problem-solving

Customer-focused

Under pressure

Independent worker

Education

NCEA Level 3 or equivalent

Tools

Microsoft 365

Intune

Entra ID

Windows Server

SharePoint

Jira

Confluence

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Make an impact with your technical expertise

We're looking for an experienced Systems Engineer to join our Innovation and Digital team in a permanent, full-time position based in Wellington.

The Innovation and Digital team sits at the heart of MAS's human-led, technology-enabled approach. The team transforms, delivers, integrates, secures and operates the technology that enables our people to provide exceptional service to our Members.

About the role

As a Systems Engineer, you'll provide expert support across our cloud technology environment while assisting the IT Helpdesk with escalated and complex issues.

You'll support and maintain systems including Microsoft 365, Intune, Entra ID and Windows Server technologies. You'll also contribute to technology implementations, system improvements and wider Innovation and Digital initiatives.

Key responsibilities will include:

• Diagnosing and resolving hardware, software and network issues
• Managing escalated Helpdesk incidents and keeping users informed
• Identifying root causes and recommending technology or process improvements
• Administering systems and applications to maintain appropriate user access
• Completing software updates, monthly patching and device maintenance
• Supporting endpoint hardware, networks and computing infrastructure
• Maintaining accurate asset, system, user and process documentation
• Contributing technical expertise to projects and wider business initiatives
• Providing occasional after-hours support when required

What you'll bring

You'll be an experienced and customer-focused Systems Engineer who enjoys solving problems, building strong relationships and continuously improving the way technology services are delivered.

You'll ideally bring:

• At least four years' experience supporting IT systems in an enterprise environment
• Experience supporting endpoint and network hardware
• Experience administering Microsoft 365 technologies (SharePoint / Intune / Exchange / Entra)
• Experience with Entra ID or Active Directory and Windows Servers
• Experience working within a change-controlled environment
• Familiarity with Jira and Confluence
• Strong analytical, organisational and problem-solving skills
• The ability to work effectively under pressure and manage your work independently
• NCEA Level 3 or an equivalent qualification
• Relevant industry qualifications or certifications would be advantageous

About MAS

We'rea NewZealandownedinsurance and investment company with a difference. As a mutual,we'reowned by ourMembersand make meaningful contributions to our community through our charitable foundation.

At MAS,you'lljoin a team that's:

• Motivated to make a difference
• Focused on deliveringhighqualityoutcomes for ourMembers
• Guided by our values: Make a difference,Init together andOwnit, do it
• Supportive,inclusiveand committed to helping each other succeed
• Looked after with a range of benefits includingHealth and Life insurance, Income Protection Insuranceand 6% KiwiSaver