Systems Engineer

MAS - Medical Assurance Society; Wellington; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Income protection

KiwiSaver 6%

Job summary

MAS is seeking an experienced Systems Engineer in Wellington to provide expert support across our cloud environment and assist the IT Helpdesk with escalated issues. You will manage Microsoft 365, Intune, Entra ID and Windows Server technologies while contributing to broader Innovation and Digital initiatives.

You will bring four+ years of enterprise IT experience, strong problem-solving, and the ability to work independently in a changing environment. NZ-based location preferred.

Qualifications

• Four+ years of experience supporting IT systems in an enterprise environment.
• Experience supporting endpoint and network hardware.
• Experience administering Microsoft 365 technologies (SharePoint / Intune / Exchange / Entra).
• Experience with Entra ID or Active Directory and Windows Servers.
• Experience in a change-controlled environment.
• Familiarity with Jira and Confluence.
• Strong analytical, organisational and problem-solving skills.
• Ability to work under pressure and manage work independently.
• NCEA Level 3 or equivalent qualification.

Responsibilities

• Diagnosing and resolving hardware, software and network issues.
• Managing escalated Helpdesk incidents and keeping users informed.
• Identifying root causes and recommending technology or process improvements.
• Administering systems and applications to maintain appropriate user access.
• Completing software updates, monthly patching and device maintenance.
• Supporting endpoint hardware, networks and computing infrastructure.
• Maintaining accurate asset, system, user and process documentation.
• Contributing technical expertise to projects and wider business initiatives.
• Providing occasional after-hours support when required.

Skills

Microsoft 365

Intune

Entra ID

Windows Server

Jira

Confluence

Education

NCEA Level 3 or equivalent

Industry qualifications / certifications advantageous

Job description

Make an impact with your technical expertise

We're looking for an experienced Systems Engineer to join our Innovation and Digital team in a permanent, full-time position based in Wellington.

The Innovation and Digital team sits at the heart of MAS's human-led, technology-enabled approach. The team transforms, delivers, integrates, secures and operates the technology that enables our people to provide exceptional service to our Members.

About The Role

As a Systems Engineer, you'll provide expert support across our cloud technology environment while assisting the IT Helpdesk with escalated and complex issues.

You'll support and maintain systems including Microsoft 365, Intune, Entra ID and Windows Server technologies. You'll also contribute to technology implementations, system improvements and wider Innovation and Digital initiatives.

Key Responsibilities Will Include

• Diagnosing and resolving hardware, software and network issues
• Managing escalated Helpdesk incidents and keeping users informed
• Identifying root causes and recommending technology or process improvements
• Administering systems and applications to maintain appropriate user access
• Completing software updates, monthly patching and device maintenance
• Supporting endpoint hardware, networks and computing infrastructure
• Maintaining accurate asset, system, user and process documentation
• Contributing technical expertise to projects and wider business initiatives
• Providing occasional after-hours support when required

What You'll Bring

You’ll be an experienced and customer-focused Systems Engineer who enjoys solving problems, building strong relationships and continuously improving the way technology services are delivered.

You’ll Ideally Bring

• At least four years' experience supporting IT systems in an enterprise environment
• Experience supporting endpoint and network hardware
• Experience administering Microsoft 365 technologies (SharePoint / Intune / Exchange / Entra)
• Experience with Entra ID or Active Directory and Windows Servers
• Experience working within a change-controlled environment
• Familiarity with Jira and Confluence
• Strong analytical, organisational and problem-solving skills
• The ability to work effectively under pressure and manage your work independently
• NCEA Level 3 or an equivalent qualification
• Relevant industry qualifications or certifications would be advantageous

About MAS

We'rea NewZealandownedinsurance and investment company with a difference. As a mutual,we'reowned by ourMembersand make meaningful contributions to our community through our charitable foundation.

At MAS, you'lljoin a Team That's

• Motivated to make a difference
• Focused on deliveringhighqualityoutcomes for ourMembers
• Guided by our values: Make a difference,Init together andOwnit, do it
• Supportive,inclusiveand committed to helping each other succeed
• Looked after with a range of benefits includingHealth and Life insurance, Income Protection Insuranceand 6% KiwiSaver