System Engineer

MAS - Medical Assurance Society; Wellington; On-site; NZD 100,000 - 130,000; Full time

Benefits offered by this job

Health and Life insurance

Income Protection Insurance

KiwiSaver 6%

Job summary

MAS - Medical Assurance Society seeks a Systems Engineer to provide expert support across our cloud environment and assist the IT Helpdesk with escalated issues. You will manage Microsoft 365, Intune, Entra ID and Windows Server technologies while contributing to wider Innovation and Digital initiatives.

Join a mutual NZ-based employer committed to Members and community, with a collaborative team culture, ongoing training, and a supportive benefits package including health and life insurance and

Qualifications

• Four+ years of experience supporting IT systems in an enterprise environment.
• Experience administering Microsoft 365 technologies (SharePoint / Intune / Exchange / Entra).
• Experience with Entra ID or Active Directory and Windows Server.
• Experience working within a change-controlled environment.
• Familiarity with Jira and Confluence.

Responsibilities

• Diagnosing and resolving hardware, software and network issues.
• Managing escalated Helpdesk incidents and keeping users informed.
• Identifying root causes and recommending technology or process improvements.
• Administering systems and applications to maintain appropriate user access.
• Completing software updates, monthly patching and device maintenance.
• Supporting endpoint hardware, networks and computing infrastructure.
• Maintaining accurate asset, system, user and process documentation.
• Contributing technical expertise to projects and wider business initiatives.
• Providing occasional after-hours support when required.

Skills

IT systems support

Endpoint hardware

Microsoft 365 admin

Entra ID / AD

Windows Server

Change control

Jira

Confluence

Problem solving

Work under pressure

Tools

Jira

Confluence

Job description

About the Company

We're a New Zealand owned insurance and investment company with a difference. As a mutual, we're owned by our Members and make meaningful contributions to our community through our charitable foundation. At MAS, you'll join a team that's:

• Motivated to make a difference
• Focused on delivering high quality outcomes for our Members
• Guided by our values: Make a difference, In it together and Own it, do it
• Supportive, inclusive and committed to helping each other succeed
• Looked after with a range of benefits including Health and Life insurance, Income Protection Insurance and 6% KiwiSaver

About the Role

As a Systems Engineer, you'll provide expert support across our cloud technology environment while assisting the IT Helpdesk with escalated and complex issues. You'll support and maintain systems including Microsoft 365, Intune, Entra ID and Windows Server technologies. You'll also contribute to technology implementations, system improvements and wider Innovation and Digital initiatives.

Responsibilities

• Diagnosing and resolving hardware, software and network issues
• Managing escalated Helpdesk incidents and keeping users informed
• Identifying root causes and recommending technology or process improvements
• Administering systems and applications to maintain appropriate user access
• Completing software updates, monthly patching and device maintenance
• Supporting endpoint hardware, networks and computing infrastructure
• Maintaining accurate asset, system, user and process documentation
• Contributing technical expertise to projects and wider business initiatives
• Providing occasional after-hours support when required

Required Skills

• At least four years' experience supporting IT systems in an enterprise environment
• Experience supporting endpoint and network hardware
• Experience administering Microsoft 365 technologies (SharePoint / Intune / Exchange / Entra)
• Experience with Entra ID or Active Directory and Windows Servers
• Experience working within a change-controlled environment
• Familiarity with Jira and Confluence
• Strong analytical, organisational and problem-solving skills
• The ability to work effectively under pressure and manage your work independently