Systems Engineer

Medical Assurance Society NZ; Wellington; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Health and Life insurance

Income Protection Insurance

KiwiSaver 6%

Job summary

Medical Assurance Society NZ is seeking an experienced Systems Engineer to join the Innovation and Digital team in Wellington for a permanent, full-time role. You will provide expert support across our cloud environment and assist IT Helpdesk with escalated issues.

In this role you’ll manage Microsoft 365, Intune, Entra ID and Windows Server technologies, contribute to implementations and improvements, and help ensure secure, reliable technology for MAS members.

Qualifications

• Four years of experience supporting IT systems in an enterprise environment.
• Experience supporting endpoint and network hardware.
• Experience administering Microsoft 365 technologies (SharePoint / Intune / Exchange / Entra).
• Experience with Entra ID or Active Directory and Windows Server environments.
• Experience working in a change-controlled environment.
• Familiarity with Jira and Confluence.
• Strong analytical, organisational and problem-solving skills.
• Ability to work under pressure and independently.
• NCEA Level 3 or equivalent qualification.
• Relevant industry qualifications or certifications are advantageous.

Responsibilities

• Diagnose and resolve hardware, software and network issues.
• Manage escalated Helpdesk incidents and keep users informed.
• Identify root causes and recommend technology or process improvements.
• Administer systems and applications to maintain appropriate user access.
• Perform software updates, monthly patching and device maintenance.
• Support endpoint hardware, networks and computing infrastructure.
• Maintain accurate asset, system, user and process documentation.
• Contribute technical expertise to projects and wider initiatives.
• Provide occasional after-hours support when required.

Skills

Microsoft 365

Intune

Entra ID

Active Directory

Windows Server

Jira

Confluence

Networking hardware

Endpoint management

Problem solving

Education

NCEA Level 3 or equivalent

Tools

Jira

Confluence

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Medical Assurance Society NZ – Wellington Central, North Island

Make an impact with your technical expertise

We’re looking for an experienced Systems Engineer to join our Innovation and Digital team in a permanent, full-time position based in Wellington.

The Innovation and Digital team sits at the heart of MAS’s human-led, technology-enabled approach. The team transforms, delivers, integrates, secures and operates the technology that enables our people to provide exceptional service to our Members.

About the role

As a Systems Engineer, you’ll provide expert support across our cloud technology environment while assisting the IT Helpdesk with escalated and complex issues.

You’ll support and maintain systems including Microsoft 365, Intune, Entra ID and Windows Server technologies. You’ll also contribute to technology implementations, system improvements and wider Innovation and Digital initiatives.

Key responsibilities will include:

Diagnosing and resolving hardware, software and network issues

Managing escalated Helpdesk incidents and keeping users informed

Identifying root causes and recommending technology or process improvements

Administering systems and applications to maintain appropriate user access

Completing software updates, monthly patching and device maintenance

Supporting endpoint hardware, networks and computing infrastructure

Maintaining accurate asset, system, user and process documentation

Contributing technical expertise to projects and wider business initiatives

Providing occasional after-hours support when required

What you’ll bring

You’ll be an experienced and customer-focused Systems Engineer who enjoys solving problems, building strong relationships and continuously improving the way technology services are delivered.

You’ll ideally bring:

At least four years’ experience supporting IT systems in an enterprise environment

Experience supporting endpoint and network hardware

Experience administering Microsoft 365 technologies (SharePoint / Intune / Exchange / Entra)

Experience with Entra ID or Active Directory and Windows Servers

Experience working within a change-controlled environment

Familiarity with Jira and Confluence

Strong analytical, organisational and problem-solving skills

The ability to work effectively under pressure and manage your work independently

NCEA Level 3 or an equivalent qualification

Relevant industry qualifications or certifications would be advantageous

About MAS

We'rea NewZealandownedinsurance and investment company with a difference. As a mutual,we'reowned by ourMembersand make meaningful contributions to our community through our charitable foundation.

At MAS,you'lljoin a team that’s:

Motivated to make a difference

Focused on deliveringhighqualityoutcomes for ourMembers

Guided by our values: Make a difference,Init together andOwnit, do it

Supportive,inclusiveand committed to helping each other succeed

Looked after with a range of benefits includingHealth and Life insurance, Income Protection Insuranceand 6% KiwiSaver