Student Experience & Conduct Advisor

AUT; Auckland; Hybride; NZD 78 000 - 83 000; Plein temps

Avantages offerts par ce poste

Professional development and funded?l?

Free gym membership

Flexible working

Recognition frameworks

Māori and Pacific development

Cultural capability uplift

Résumé du poste

Auckland University of Technology (AUT) invites a Professional Staff member to join the Student Feedback & Conduct team. The Advisor will manage feedback channels and coordinate responses for students and stakeholders, supporting the continuous improvement of the student experience from enrolment through to graduation.

You will engage with diverse communities, apply policy and privacy requirements, participate in case reviews, and help ensure respectful, equitable outcomes for all students while

Qualifications

• Seven years’ experience in a similar role.
• Experience working with policy, statutes and principles of law.

Responsabilités

• Manage student feedback channels and response process for the Support to Study Code.
• Support continuous improvement of the student experience and administration for the Feedback & Conduct processes.
• Triage and coordinate university response to student information requests in accordance with the Privacy Act.

Connaissances

Customer service

Policy knowledge

Legal understanding

Problem solving

Time management

Communication skills

Description du poste

Auckland University of Technology (AUT) invites a Professional Staff member to join the Student Feedback & Conduct team. The Advisor will manage feedback channels and coordinate responses for students and stakeholders, supporting the continuous improvement of the student experience from enrolment through to graduation.

You will engage with diverse communities, apply policy and privacy requirements, participate in case reviews, and help ensure respectful, equitable outcomes for all students while