Student Experience & Conduct Lead

Auckland University Of Technology; Auckland; On-site; NZD 78,000 - 83,000; Full time

Benefits offered by this job

Generous leave

Professional development fund

Free gym membership

Job summary

Auckland University of Technology (AUT) is seeking a Customer-focused Student Feedback & Conduct Advisor to manage our feedback channels, support the student experience, and contribute to the Review process. The role emphasises privacy compliance and high-quality service across campuses.

You will engage with students and staff, participate in case reviews, and coordinate responses under the Privacy Act, helping ensure equitable outcomes and positive student support.

Qualifications

• Minimum of seven years’ experience in a similar role.
• Experience working with policy, statutes, and principles of law.
• Demonstrated ability delivering outstanding customer service to a range of stakeholders.
• Strong problem-solving and time-management skills with sound judgement.

Responsibilities

• Manage feedback channels and response process for students and stakeholders.
• Support continuous improvement of the student experience and administration for the Support to Study Code.
• Attend case reviews and panel meetings.
• Coordinate university response to student information requests in accordance with the Privacy Act.

Skills

Customer service

Policy knowledge

Stakeholder management

Time management

Legal awareness

Job description

Auckland University of Technology (AUT) is seeking a Customer-focused Student Feedback & Conduct Advisor to manage our feedback channels, support the student experience, and contribute to the Review process. The role emphasises privacy compliance and high-quality service across campuses.

You will engage with students and staff, participate in case reviews, and coordinate responses under the Privacy Act, helping ensure equitable outcomes and positive student support.