Student Feedback & Conduct Advisor

Auckland University Of Technology; Auckland; On-site; NZD 78,000 - 83,000; Full time

Benefits offered by this job

Generous leave

Professional development fund

Free gym membership

Job summary

Auckland University of Technology (AUT) is seeking a Customer-focused Student Feedback & Conduct Advisor to manage our feedback channels, support the student experience, and contribute to the Review process. The role emphasises privacy compliance and high-quality service across campuses.

You will engage with students and staff, participate in case reviews, and coordinate responses under the Privacy Act, helping ensure equitable outcomes and positive student support.

Qualifications

• Minimum of seven years’ experience in a similar role.
• Experience working with policy, statutes, and principles of law.
• Demonstrated ability delivering outstanding customer service to a range of stakeholders.
• Strong problem-solving and time-management skills with sound judgement.

Responsibilities

• Manage feedback channels and response process for students and stakeholders.
• Support continuous improvement of the student experience and administration for the Support to Study Code.
• Attend case reviews and panel meetings.
• Coordinate university response to student information requests in accordance with the Privacy Act.

Skills

Customer service

Policy knowledge

Stakeholder management

Time management

Legal awareness

Job description

$78-$83k+ generous leave + professional fund

• Pivotal role in delivery of our students’ experience and success
• Dynamic organisation

Auckland University of Technology (AUT) is bold and unapologetically different, centred on students and grounded in Knowledge that Works driven by talented, progressive people. We are NewZealand’s newest university, ranked 5-stars by QS Universities 2025 and a place of opportunity where more than 26,000 students with talent and potential succeed, supported by a community of more than 4,000 staff based primarily across three Auckland campuses. Built on collaboration, shared purpose and the values of Pono (fact, truth, reality, integrity), Tika (acting accordingly, doing what is needed, ethical expression), and Aroha (empathy, care, compassion). AUT offers an innovative, forward-thinking environment where committed people work together to improve outcomes for students, communities, and the world.

Our community is stronger because of the role Te Tiriti plays in how we operate, and because Māori and Pacific knowledge, leadership and contribution are central to who we are. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

AUT’s award-winning Student Services and Administration directorate is dedicated to delivering exceptional student-centred experiences across the entire learner journey, from enrolment through to graduation and beyond. Bringing together high-impact services in student administration, wellbeing and support, governance, systems, and operational delivery, the directorate works collaboratively with academic and professional teams to enable student success and institutional effectiveness. It offers professionals the opportunity to make a meaningful difference in a large, diverse university environment - combining purpose-led work, continuous improvement, and a strong focus on equity, service excellence and positive outcomes for students and staff.

An exciting opportunity has become available to join our team supporting students along their academic journey. If you are an insightful and collaborative professional who is passionate about the well‑being and success of young people, we want to talk to you!

The Student Feedback & Conduct Advisor manages our feedback channels and response process for students and other stakeholders. It supports continuous improvement of the student experience and administration for the Support to Study Code, with attendance at case reviews and panel meetings, ensuring students have a positive and academically successful experience at AUT. It also supports triage and coordination of the university response to student information requests in accordance with the Privacy Act.

At AUT you’ll be part of a values-led university with a strong, caring culture, flexible working, generous annual leave and support to thrive in your role and career. We provide the tools, trust, recognition frameworks and cultural capability development programmes to help you make a meaningful contribution. Learn more about our competitive benefits tailored to all staff https://www.aut.ac.nz/about/careers-at-aut/working-at-aut/staff-benefits.

To learn more about Student Support Services at AUT, please click here: https://www.aut.ac.nz/student-life/support-services

https://www.aut.ac.nz/about/careers-at-aut/working-at-aut/staff-benefits

We offer:

• Flexible working and a strong, caring culture that supports belonging.
• Recognition frameworks that reflect your contribution and how you live our values.
• The tools and trust to make a meaningful difference every day.
• Māori and Pacific development programmes that strengthen our shared purpose.
• Cultural capability uplift development programmes for all staff

As a professional member of staff at AUT, you’ll help keep us moving forward. From improving our services and streamlining our systems to supporting the experiences of students and staff across our campuses. By working collaboratively, solving problems and driving practical improvements, you’ll play a vital role in helping us operate smoothly, raise our profile, and evolve what we do, every day.

You will bring an open, engaging, and collaborative approach, with the flexibility to respond to changing requirements, and actively contribute to a positive and collegial environment. You will demonstrate cultural humility, awareness, and respect when engaging with indigenous peoples and culturally diverse communities. Experience supporting indigenous, equity, or inclusion-focused initiatives is highly desirable.

Specific Benefits (please add the relevant option):

• Professional development and funded study pathways to keep you moving forward
• Free gym membership

About you | Ko wai koe

As a professional staff member at AUT, you’ll help our university thrive by improving services, supporting students and staff and driving practical improvements across our campuses. We’re looking for people with energy, curiosity and openness to new ideas who bring a collaborative, adaptable approach and contribute to a positive workplace culture.

You’ll also bring cultural humility and respect for Te Tiriti o Waitangi, Indigenous peoples and diverse communities. Experience supporting Indigenous, equity or inclusion-focused initiatives is highly valued.

To be successful in this role, you will have:

• A minimum of seven years’ experience in a similar role
• Experience working with and applying policy, statutes, and principles of law
• Demonstrable experience delivering outstanding customer service to a range of stakeholders
• Advanced complex problem-solving and time management skills along with sound judgement
• Legal, compliance, and/or conflict resolution qualifications would be an advantage
• A commitment to equity, diversity and inclusion. Supportive of AUT’s Te Aronui journey (https://www.aut.ac.nz/about/maori/auts-commitment-to-Te-Tiriti-o-Waitangi).

Your familiarity with relevant legislation, your energy, passion, and commitment to the outstanding experience and wellbeing of our students, will all contribute to your success in this challenging and rewarding work.

Job Reference | Tohutoro Mahi: 97068

With your food basket and my food basket, the people will thrive.