Social Support Worker

Placements24; Queenstown; On-site; NZD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive salary and benefits

Professional development opportunities

Supportive work environment

Meaningful work contributing to social

Job summary

Placements24 is seeking a compassionate Social Support Worker for a Queenstown branch. You will provide direct support, guidance, and resources to clients facing poverty, unemployment, and domestic issues, conducting needs assessments and developing personalized support plans.

You will connect clients with housing, healthcare, legal aid, and other services, advocate on their behalf, maintain confidential records, and collaborate with partner agencies.

Qualifications

• Diploma or degree in social work, social services, psychology or related field.
• Experience in social support or counseling roles is required.
• Strong understanding of social welfare systems and community resources.
• Excellent interpersonal, communication, and active listening skills.

Responsibilities

• Conduct comprehensive assessments of client needs and circumstances.
• Develop personalized support plans in collaboration with clients.
• Provide counseling and emotional support to individuals and families.
• Connect clients with community resources and services, such as housing, employment, healthcare, and legal aid.
• Advocate for clients' needs with relevant agencies and service providers.
• Monitor client progress and adjust support plans as necessary.
• Maintain accurate and confidential client records and documentation.
• Organize and facilitate support group sessions.
• Collaborate with other social service agencies and professionals to ensure coordinated care.
• Respond to crisis situations and provide immediate assistance as needed.

Skills

Empathy

Active listening

Communication

Education

Diploma or Degree in Social Work, Social Services, Psychology, or related field

Tools

MS Office

Job description

About the Role

Our client, a compassionate non-profit organization dedicated to providing vital assistance to vulnerable individuals and families, is seeking a dedicated Social Support Worker for their **Queenstown, Eastern Cape, ZA** branch. This essential role involves providing direct support, guidance, and resources to clients facing various social challenges, including poverty, unemployment, and domestic issues. The ideal candidate will possess empathy, strong listening skills, and a deep commitment to improving the lives of those in need. You will be responsible for conducting needs assessments, developing support plans, connecting clients with appropriate services, and advocating on their behalf. This is a hands-on role requiring resilience, strong interpersonal skills, and the ability to navigate complex social systems within the **Queenstown, Eastern Cape, ZA** community. Your dedication will be instrumental in fostering positive change and offering hope.

Key Responsibilities

• Conduct comprehensive assessments of client needs and circumstances.
• Develop personalized support plans in collaboration with clients.
• Provide counseling and emotional support to individuals and families.
• Connect clients with community resources and services, such as housing, employment, healthcare, and legal aid.
• Advocate for clients' needs with relevant agencies and service providers.
• Monitor client progress and adjust support plans as necessary.
• Maintain accurate and confidential client records and documentation.
• Organize and facilitate support group sessions.
• Collaborate with other social service agencies and professionals to ensure coordinated care.
• Respond to crisis situations and provide immediate assistance as needed.

Requirements

• Diploma or Degree in Social Work, Social Services, Psychology, or a related field.
• Previous experience working in a social support or counseling role is essential.
• Strong understanding of social welfare systems and community resources.
• Excellent interpersonal, communication, and active listening skills.
• Empathy, compassion, and a non-judgmental approach to client interaction.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Proficiency in basic computer applications for record-keeping.
• Ability to work effectively both independently and as part of a team.
• Willingness to undergo background checks and relevant training.
• Knowledge of the **Queenstown, Eastern Cape, ZA** community resources is an advantage.

Benefits

• Competitive salary and benefits package.
• The opportunity to make a direct and positive impact on individuals and families in **Queenstown, Eastern Cape, ZA**.
• Professional development opportunities and ongoing training.
• A supportive and collaborative work environment within a mission-driven organization.
• Meaningful work that contributes to social justice and community well-being.