Community Support Worker - Crisis Intervention

Placements24; Queenstown; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Medical aid contributions

Paid annual leave

Opportunities for specialized training

Job summary

Placements24 is seeking a dedicated Community Support Worker for Queenstown to provide frontline crisis support to individuals and families in acute distress. You will help navigate challenging situations, coordinate with emergency services, and connect clients with essential resources.

The role emphasizes resilience, empathy, and strong crisis intervention skills, with opportunities for specialized training and a supportive team environment in a high-stakes community setting.

Qualifications

• Minimum of 2 years of experience in crisis intervention, emergency response, or mental health support.
• Strong crisis intervention skills and ability to remain calm under pressure.
• Excellent communication and active listening abilities.
• Flexibility to work evenings, weekends, and holidays as required by crisis response needs.

Responsibilities

• Respond promptly to crisis situations within the community, providing immediate emotional support and de-escalation.
• Assess the needs of individuals and families in crisis and develop immediate action plans.
• Connect clients with emergency services, shelter, counseling, and other resources in Queenstown.
• Provide ongoing support during and after crises and when needed.
• Collaborate with emergency services, mental health professionals, and community agencies.
• Maintain confidential records of interventions and client progress.
• Educate community on crisis prevention and available support systems.
• Participate in supervision to manage emotional impact of crisis work.

Skills

Crisis intervention

Communication

Active listening

Problem-solving

Empathy

De-escalation techniques

Education

Social Work qualification

Counselling background

Job description

About the Role

Our client, a vital organization providing immediate assistance and support to individuals experiencing crises, is seeking a dedicated Community Support Worker for their team in Queenstown, Eastern Cape . This challenging yet rewarding role involves providing frontline support to individuals and families in acute distress, helping them navigate challenging situations and connect with appropriate services. You will be a source of immediate help and stability for those in urgent need. The ideal candidate is resilient, compassionate, and possesses strong crisis intervention skills. This position is critical to the safety and well-being of the Queenstown community. We are looking for individuals committed to providing rapid and effective support during times of crisis.

Key Responsibilities

• Respond promptly to crisis situations within the community, providing immediate emotional support and de-escalation.
• Assess the needs of individuals and families in crisis and develop immediate action plans.
• Connect clients with emergency services, shelter, counseling, and other necessary resources in Queenstown .
• Provide ongoing support to clients during and immediately following a crisis, as needed.
• Collaborate effectively with emergency services, mental health professionals, and other community agencies.
• Maintain accurate and confidential records of crisis interventions and client progress.
• Educate community members on crisis prevention strategies and available support systems.
• Participate in debriefing sessions and seek supervision to manage the emotional impact of crisis work.

Requirements

• A relevant qualification in social work, psychology, counseling, or a related field.
• Minimum of 2 years of experience in crisis intervention, emergency response, or mental health support.
• Demonstrated ability to remain calm and effective under pressure in crisis situations.
• Strong knowledge of local support services and resources available in the Eastern Cape region.
• Excellent communication, active listening, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by crisis response needs.
• Resilience, empathy, and a non-judgmental attitude.
• Valid driver's license and access to reliable transportation for community-based work in Queenstown .

Benefits

• Our client offers a competitive salary with additional compensation for unsocial hours.
• Benefits include medical aid contributions, paid annual leave, and opportunities for specialized training in crisis intervention techniques.
• You will be part of a dedicated team supporting some of the most vulnerable members of the Queenstown community.
• The direct impact of your work in helping individuals through critical times is immense.
• We provide a supportive environment for staff dealing with high-stress situations.