Social Support Navigator - Queenstown Area

Placements24; Queenstown; Hybrid; NZD 34,000 - 55,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development opportunities

Supportive team environment

Community impact

Flexible schedule

Job summary

Placements24 is seeking a compassionate Social Support Navigator to assist individuals and families in Queenstown, Eastern Cape. The role guides clients through social, health, and welfare systems, delivering practical support and advocacy in a hybrid arrangement.

You'll assess needs, connect clients with resources, document progress, and liaise with local agencies. The position balances remote caseload management with on-site meetings and community engagement, offering meaningful community

Qualifications

• Qualification in Social Work, Community Development, or related field preferred.
• Experience in social support, case management, or client navigation.
• Strong interpersonal and empathetic listening skills.

Responsibilities

• Assess client needs and develop personalized support plans.
• Identify and connect clients with relevant community resources, social services, and healthcare providers.
• Provide guidance and support to clients in navigating service systems and application processes.
• Monitor client progress and follow up to ensure needs are met and goals are achieved.
• Maintain accurate, confidential client records and document all interventions.
• Liaise with local agencies, non-profits, and government bodies in Queenstown to coordinate services.
• Advocate for client needs and rights within various support structures.
• Educate clients about available services and their entitlements.
• Participate in team meetings and contribute to service improvement initiatives.
• Manage a caseload effectively, prioritizing tasks and ensuring timely follow-up.

Job description

About the Role

Our client seeks a compassionate and resourceful Social Support Navigator to assist individuals and families in the Queenstown, Eastern Cape region. This role focuses on guiding clients through complex service systems, ensuring they access the appropriate social, health, and welfare support. The position is designed as a hybrid role, offering the flexibility to manage caseloads and administrative tasks remotely, while also requiring on-site engagement for client meetings and community liaison as needed within Queenstown. Your expertise will be crucial in empowering individuals to overcome challenges and improve their quality of life. This is an excellent opportunity to contribute meaningfully to the Eastern Cape community.

Key Responsibilities

• Assess client needs and develop personalized support plans.
• Identify and connect clients with relevant community resources, social services, and healthcare providers.
• Provide guidance and support to clients in navigating service systems and application processes.
• Monitor client progress and follow up to ensure needs are met and goals are achieved.
• Maintain accurate, confidential client records and document all interventions.
• Liaise with local agencies, non-profits, and government bodies in Queenstown to coordinate services.
• Advocate for client needs and rights within various support structures.
• Educate clients about available services and their entitlements.
• Participate in team meetings and contribute to service improvement initiatives.
• Manage a caseload effectively, prioritizing tasks and ensuring timely follow-up.

Requirements

• A qualification in Social Work, Community Development, or a related field is preferred.
• Previous experience in a social support, case management, or client navigation role.
• Good knowledge of local resources and services available in Queenstown and the Eastern Cape.
• Strong interpersonal, communication, and empathetic listening skills.
• Ability to build trust and rapport with individuals from diverse backgrounds.
• Proficiency in computer applications for record-keeping and communication.
• Excellent organizational and time-management skills, balancing remote and on-site responsibilities.
• Willingness to travel within the Queenstown area for client appointments and community engagement.
• Ability to work independently and as part of a supportive team.
• A commitment to ethical practice and client confidentiality.

Benefits

• Annual salary of R , negotiable based on experience.
• Hybrid work arrangement offering a balance of remote flexibility and on-site interaction.
• Directly impact the lives of individuals and families in the Queenstown community.
• Opportunities for professional development and skill enhancement.
• Supportive team environment focused on collaborative success.
• Contribute to the social welfare landscape of the Eastern Cape.