Family Support Specialist

Placements24; Queenstown; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

PD & training

Medical + retirement

Team environment

Community impact

Job summary

Placements24 is seeking a compassionate Family Support Specialist to join our Queenstown team. You will provide in-home support, guidance on parenting, and help families access community services to improve child development and overall family well‑being.

The role requires excellent communication, active listening, and the ability to build rapport with diverse families. A relevant qualification, a valid driver's license, and reliable transportation for home visits are essential, with consistent

Qualifications

• Qualification in Social Work, Psychology, Child and Youth Care, or a related field.
• Experience working directly with families in a support or counseling capacity.
• Knowledge of child development, family dynamics, and common family stressors.
• Excellent interpersonal, communication, and active listening skills.
• Ability to build rapport and trust with diverse family populations.
• Valid driver''s license and reliable transportation for home visits.

Responsibilities

• Provide in-home support and guidance to families facing challenges.
• Assist families in developing effective parenting strategies and positive discipline techniques.
• Connect families with essential community resources and services (e.g., healthcare, education, housing).
• Conduct assessments to identify family strengths and areas needing support.
• Facilitate family meetings and case conferences as needed.
• Maintain accurate and confidential client records and progress reports.

Skills

Interpersonal skills

Active listening

Communication

Rapport building

Problem solving

Education

Social Work

Psychology

Child and Youth Care

Related field

Job description

About the Role

Our client is seeking a compassionate and skilled Family Support Specialist to join their team in Queenstown. This role is dedicated to strengthening families by providing practical assistance, emotional support, and resource navigation. You will work directly with families to address challenges related to parenting, child development, and overall family well-being. The ideal candidate possesses excellent communication and problem-solving skills, with a genuine commitment to empowering families and fostering a stable home environment, requiring a consistent on-site presence.

Key Responsibilities

• Provide in-home support and guidance to families facing various challenges.
• Assist families in developing effective parenting strategies and positive discipline techniques.
• Connect families with essential community resources and services (e.g., healthcare, education, housing).
• Conduct assessments to identify family strengths and areas needing support.
• Facilitate family meetings and case conferences as needed.
• Maintain accurate and confidential client records and progress reports.

Requirements

• Qualification in Social Work, Psychology, Child and Youth Care, or a related field.
• Experience working directly with families in a support or counseling capacity.
• Knowledge of child development, family dynamics, and common family stressors.
• Excellent interpersonal, communication, and active listening skills.
• Ability to build rapport and trust with diverse family populations.
• Valid driver's license and reliable transportation for home visits.

Benefits

• Competitive annual salary.
• Opportunity to work closely with families and contribute to community well-being.
• Professional development and training opportunities.
• Supportive team environment with collaborative case management.
• Medical aid and retirement fund contributions.
• Meaningful work focused on family strengthening and resilience.