Community Support Officer

Placements24; Queenstown; On-site; NZD 19,000 - 26,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Job summary

Placements24 is seeking a proactive and empathetic Community Support Officer for its Queenstown-based team in the Eastern Cape. The role focuses on delivering direct support to individuals and families facing social challenges, ensuring access to resources and services.

The position is office-based with local travel within Queenstown and surrounding districts, requiring collaboration with service providers and government agencies to improve outcomes for the community.

Qualifications

• A relevant diploma or degree in Social Work, Community Development, or a related field.
• Minimum of 3 years of experience in a similar role within the Community & Social Care sector.
• Demonstrated understanding of the social and economic challenges faced by communities in the Eastern Cape.

Responsibilities

• Assess the needs of individuals and families requiring support.
• Develop and implement personalized support plans tailored to client needs.
• Provide guidance and assistance in accessing social services, housing, employment, and healthcare.
• Conduct regular follow-ups to monitor client progress and well-being.
• Act as a liaison between clients and various service providers, government agencies, and community organizations.
• Organize and facilitate community workshops and support groups.
• Maintain accurate and confidential client records and documentation.
• Respond to client inquiries and manage emergent issues effectively.
• Advocate for clients' rights and needs within the community.
• Collaborate with team members to enhance service delivery and program effectiveness.

Skills

Communication skills

Interpersonal skills

Problem-solving

Empathy

Organizational skills

Education

Diploma/degree in Social Work or related field

Tools

Microsoft Office Suite

Job description

About the Role

Our client, an established organization committed to social upliftment, is seeking a proactive and empathetic Community Support Officer to join their team in Queenstown, Eastern Cape . This role is central to providing direct support and assistance to individuals and families facing social challenges, ensuring they have access to necessary resources and services. The position requires consistent on-the-ground engagement within the community, making it a fully office-based role.

Key Responsibilities

• Assess the needs of individuals and families requiring support.
• Develop and implement personalized support plans tailored to client needs.
• Provide guidance and assistance in accessing social services, housing, employment, and healthcare.
• Conduct regular follow-ups to monitor client progress and well-being.
• Act as a liaison between clients and various service providers, government agencies, and community organizations.
• Organize and facilitate community workshops and support groups.
• Maintain accurate and confidential client records and documentation.
• Respond to client inquiries and manage emergent issues effectively.
• Advocate for clients' rights and needs within the community.
• Collaborate with team members to enhance service delivery and program effectiveness.

Requirements

• A relevant diploma or degree in Social Work, Community Development, or a related field.
• Minimum of 3 years of experience in a similar role within the Community & Social Care sector.
• Demonstrated understanding of the social and economic challenges faced by communities in the Eastern Cape .
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work empathetically and effectively with diverse client groups.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite.
• Willingness to travel within the Queenstown area and surrounding districts.
• Ability to work independently and as part of a collaborative team.
• A commitment to serving the community and making a positive impact.

Benefits

This position offers a competitive salary, along with a comprehensive benefits package including medical aid and retirement fund contributions. Our client is dedicated to the professional development of its employees, providing opportunities for training and skill enhancement. You will be part of a supportive team environment where your efforts directly contribute to the betterment of the Queenstown community. This role offers job security and the chance to build a meaningful career in social services.