Shelter Support Worker

Placements24; Queenstown; On-site; NZD 16,000 - 21,000; Full time

Benefits offered by this job

Medical aid

Retirement contributions

Paid time off

Job summary

Placements24 is seeking a compassionate Shelter Support Worker for a Queenstown shelter. You will provide direct support to residents, manage daily shelter operations, and connect individuals with immediate needs and longer‑term services.

The role requires crisis intervention skills, strong interpersonal communication, and the ability to work flexible hours, including evenings and weekends. You will maintain confidential records and collaborate with external agencies to promote safety and

Qualifications

• Minimum of 2 years of experience working in a shelter, crisis intervention, or related social care field.
• Demonstrated ability to work with individuals experiencing homelessness, trauma, or crisis.
• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to remain calm and effective under pressure.
• Proficiency in record-keeping and basic administrative tasks.

Responsibilities

• Provide direct support and assistance to residents of the emergency shelter.
• Manage daily shelter operations, including intake, bed assignments, and facility supervision.
• Assess the immediate needs of residents and provide appropriate support and resources.
• Assist residents in developing personal action plans to move towards stable housing and self-sufficiency.
• Facilitate access to external services such as healthcare, employment support, and legal aid.
• Maintain a safe, clean, and welcoming environment for all residents.
• Respond to crisis situations calmly and effectively, de-escalating conflict when necessary.
• Maintain accurate and confidential client records and shelter logs.
• Collaborate with colleagues and external agencies to ensure comprehensive client care.
• Uphold the dignity and rights of all residents at all times.

Skills

Interpersonal skills

Crisis intervention

Record-keeping

Conflict resolution

Compassionate approach

Communication skills

Education

Relevant qualification in social work / counselling

Job description

About the Role

Our client, a dedicated organisation within Community & Social Care, is seeking a compassionate and resilient Shelter Support Worker to join their essential services team in Queenstown, Eastern Cape . This role is integral to providing immediate support, safety, and guidance to individuals and families experiencing homelessness or requiring emergency shelter. The ideal candidate will possess strong interpersonal skills, a non-judgmental attitude, and the ability to respond effectively in crisis situations. You will be responsible for managing shelter operations, assisting residents with their immediate needs, and connecting them with longer-term support services. This hands‑on position offers a profound opportunity to make a direct and positive impact on the lives of vulnerable individuals in the Queenstown community. We are looking for a committed and resourceful professional who can provide a stable and supportive environment within the Eastern Cape . The role involves direct interaction with clients in a residential setting.

Key Responsibilities

• Provide direct support and assistance to residents of the emergency shelter in Queenstown .
• Manage daily shelter operations, including intake, bed assignments, and facility supervision.
• Assess the immediate needs of residents and provide appropriate support and resources.
• Assist residents in developing personal action plans to move towards stable housing and self‑sufficiency.
• Facilitate access to external services such as healthcare, employment support, and legal aid.
• Maintain a safe, clean, and welcoming environment for all residents.
• Respond to crisis situations calmly and effectively, de‑escalating conflict when necessary.
• Maintain accurate and confidential client records and shelter logs.
• Collaborate with colleagues and external agencies to ensure comprehensive client care.
• Uphold the dignity and rights of all residents at all times.

Requirements

• A relevant qualification or extensive experience in social work, counselling, or community services.
• Minimum of 2 years of experience working in a shelter environment, crisis intervention, or related social care field.
• Demonstrated ability to work with individuals experiencing homelessness, trauma, or crisis.
• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to remain calm and effective under pressure.
• Proficiency in record‑keeping and basic administrative tasks.
• Understanding of issues related to homelessness and poverty in the Eastern Cape .
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• A compassionate and non‑judgmental approach to client support.
• Willingness to undergo background checks and adhere to strict confidentiality policies.

Benefits

• Our client offers a competitive salary commensurate with experience, along with vital benefits including medical aid and retirement contributions.
• Opportunities for specialised training in crisis intervention, trauma‑informed care, and case management are provided.
• The role offers immense personal fulfillment through direct impact on the lives of vulnerable individuals in the Queenstown community.
• Employees benefit from paid time off and access to support systems.
• This is a chance to contribute meaningfully to social welfare in the Eastern Cape and grow within a supportive organisation.