Shift Supervisor: Lead a Welcoming, Fast-Paced Café

Tahua Group; Auckland; Hybrid; NZD 55,000 - 65,000; Full time

Benefits offered by this job

Career development

Brand discounts

Management pathway

Job summary

Starbucks New Zealand is seeking a Shift Supervisor to lead on the floor, guide baristas, support operations, and help create a welcoming Third Place for customers and partners. You’ll bring 1 year of customer service with 6–12 months supervisory experience, strong communication and teamwork skills, and a calm, positive approach in a fast-paced environment.

This role offers career development within Tahua Partners brands and a values-driven culture.

Qualifications

• 1 year customer service experience with 6 months – 1 year of supervisory experience
• Strong communication and teamwork skills
• Ability to stay calm, focused, and positive in a fast-paced environment
• A natural leadership approach that inspires others

Responsibilities

• Leading every shift with care, fairness and consistency
• Building confidence, capability, and craft within the team
• Creating organised shifts that deliver great customer experiences
• Paying attention to the details that matter
• Helping partners perform at their best

Skills

Customer service

Supervisory experience

Communication

Teamwork

Leadership

Job description

Starbucks New Zealand is seeking a Shift Supervisor to lead on the floor, guide baristas, support operations, and help create a welcoming Third Place for customers and partners. You’ll bring 1 year of customer service with 6–12 months supervisory experience, strong communication and teamwork skills, and a calm, positive approach in a fast-paced environment.

This role offers career development within Tahua Partners brands and a values-driven culture.