Shift Supervisor: Lead People & Craft - Path to Management

Tahua Group; Auckland; Hybrid; NZD 52,000 - 65,000; Full time

Benefits offered by this job

Career development

Warm culture

Discounts across Tahua brands

Values-driven brand

Job summary

Starbucks New Zealand is hiring a Shift Supervisor to lead the floor, guide baristas, and ensure welcoming customer experiences across our stores.

You’ll build confidence within the team, create organised shifts, and help partners perform at their best with a fair, consistent leadership style. This is a great step for someone who loves people, coffee, and developing others in a values-driven brand.

Qualifications

• At least 1 year of customer service experience, with 6–12 months in a supervisory role.
• Strong communication and teamwork skills.
• Calm, focused, and positive in fast-paced environments.
• Natural leadership that inspires others.

Responsibilities

• Lead every shift with care, fairness and consistency.
• Build confidence, capability, and craft within the team.
• Create organised shifts that deliver great customer experiences.
• Pay attention to the details that matter.
• Help partners perform at their best.

Skills

Customer service

Supervisory experience

Communication

Teamwork

Leadership

Job description

Starbucks New Zealand is hiring a Shift Supervisor to lead the floor, guide baristas, and ensure welcoming customer experiences across our stores.

You’ll build confidence within the team, create organised shifts, and help partners perform at their best with a fair, consistent leadership style. This is a great step for someone who loves people, coffee, and developing others in a values-driven brand.