Shift Supervisor: Lead Baristas & Customer Experience

Tahua Group; Auckland; Hybrid; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Discounts across Tahua Partners brands

Career development

Job summary

Starbucks New Zealand is seeking a Shift Supervisor to lead daily operations on the floor, guide baristas, and ensure exceptional guest experiences. You’ll be a key on-floor leader, supporting store operations and creating a welcoming Third Place for customers and partners alike.

With at least 1 year in customer service and 6–12 months in a supervisory role, you’ll bring strong communication, teamwork, and a natural leadership style that inspires others in a fast-paced environment.

Qualifications

• 1 year customer service experience with 6 months – 1 year of supervisory experience.
• Strong communication and teamwork skills.
• Ability to stay calm, focused, and positive in a fast-paced environment.
• A natural leadership approach that inspires others.

Responsibilities

• Leading every shift with care, fairness and consistency.
• Building confidence, capability, and craft within the team.
• Creating organised shifts that deliver great customer experiences.
• Paying attention to the details that matter.
• Helping partners perform at their best.

Skills

Customer service

Leadership

Teamwork

Communication

Calm under pressure

Job description

Starbucks New Zealand is seeking a Shift Supervisor to lead daily operations on the floor, guide baristas, and ensure exceptional guest experiences. You’ll be a key on-floor leader, supporting store operations and creating a welcoming Third Place for customers and partners alike.

With at least 1 year in customer service and 6–12 months in a supervisory role, you’ll bring strong communication, teamwork, and a natural leadership style that inspires others in a fast-paced environment.