Shift Leader - Crafting Great Guest Experiences

Tahua Capital Ltd; Dunedin; On-site; NZD 32,000 - 40,000; Full time

Benefits offered by this job

Career development

Discounts across Tahua Partners brands

Warm workplace culture

Job summary

Starbucks New Zealand is seeking a Shift Supervisor to lead each shift, guide baristas, support operations, and create a welcoming Third Place for customers and partners. Every shift offers an opportunity to make a positive impact.

You will be a key leader on the floor, building confidence and capability within the team, while delivering organized shifts that ensure great customer experiences.

Qualifications

• 1 year customer service experience with 6–12 months of supervisory experience.
• Strong communication and teamwork skills.
• Ability to stay calm, focused and positive in a fast-paced environment.
• A natural leadership approach that inspires others.

Responsibilities

• Lead every shift with care, fairness and consistency.
• Build confidence, capability, and craft within the team.
• Create organised shifts that deliver great customer experiences.
• Pay attention to the details that matter.
• Help partners perform at their best.

Skills

Customer service

Supervisory experience

Communication

Teamwork

Leadership

Job description

Starbucks New Zealand is seeking a Shift Supervisor to lead each shift, guide baristas, support operations, and create a welcoming Third Place for customers and partners. Every shift offers an opportunity to make a positive impact.

You will be a key leader on the floor, building confidence and capability within the team, while delivering organized shifts that ensure great customer experiences.