Shift Supervisor - Lead Teams & Elevate Guest Experience

Tahua Capital Ltd; Auckland; Hybrid; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Career development

Training

Staff discounts across Tahua Partners

Job summary

Starbucks New Zealand is seeking a Shift Supervisor to lead on the floor, guide baristas, support operations, and help create a welcoming Third Place for customers and partners alike. Every shift is an opportunity to make an impact.

You’ll bring 1 year of customer service experience with 6–12 months of supervisory exposure, strong communication and teamwork, and the ability to stay calm in a fast-paced environment with a natural leadership approach.

Qualifications

• 1 year customer service experience with 6 months – 1 year of supervisory experience.
• Strong communication and teamwork skills.
• Ability to stay calm, focused, and positive in a fast-paced environment.

Responsibilities

• Leading every shift with care, fairness and consistency.
• Building confidence, capability, and craft within the team.
• Creating organised shifts that deliver great customer experiences.
• Paying attention to the details that matter.

Skills

Customer service

Supervisory experience

Communication

Teamwork

Leadership

Job description

Starbucks New Zealand is seeking a Shift Supervisor to lead on the floor, guide baristas, support operations, and help create a welcoming Third Place for customers and partners alike. Every shift is an opportunity to make an impact.

You’ll bring 1 year of customer service experience with 6–12 months of supervisory exposure, strong communication and teamwork, and the ability to stay calm in a fast-paced environment with a natural leadership approach.