Shift Leader: Craft, Community & Customer Experience

Tahua Group; Auckland; Hybrid; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Career development

Training

Pathway to management

Discounts across Tahua Partners brands

Job summary

Starbucks New Zealand is seeking a Shift Supervisor to lead baristas on the floor, support operations, and create a welcoming Third Place for customers and partners. You’ll guide each shift with care, build confidence in your team, and ensure smooth, accurate service while paying attention to the details that matter.

This role offers career development, a pathway to management, and discounts across Tahua Partners brands, within a values‑driven culture focused on Craft, Courage, Results,

Qualifications

• 1 year customer service experience with 6 months – 1 year of supervisory experience.
• Strong communication and teamwork skills.
• Ability to stay calm, focused, and positive in a fast-paced environment.
• A natural leadership approach that inspires others.

Responsibilities

• Leading every shift with care, fairness and consistency.
• Building confidence, capability, and craft within the team.
• Creating organised shifts that deliver great customer experiences.
• Paying attention to the details that matter.
• Helping partners perform at their best.

Skills

Customer service

Supervisory experience

Communication

Teamwork

Calm under pressure

Leadership

Job description

Starbucks New Zealand is seeking a Shift Supervisor to lead baristas on the floor, support operations, and create a welcoming Third Place for customers and partners. You’ll guide each shift with care, build confidence in your team, and ensure smooth, accurate service while paying attention to the details that matter.

This role offers career development, a pathway to management, and discounts across Tahua Partners brands, within a values‑driven culture focused on Craft, Courage, Results,