Shift Supervisor - Lead People, Craft & Customer Experience

Tahua Group; Auckland; Hybrid; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Career development

Training

Employee discounts across Tahua Group

Job summary

Starbucks New Zealand is looking for a Shift Supervisor to lead on the floor, guide baristas, support operations, and help create a welcoming Third Place for customers and partners.

You’ll foster confidence and craft within the team, create organised shifts that deliver great experiences, and help partners perform at their best while staying calm and positive in a fast-paced environment.

Qualifications

• 1 year customer service experience with 6 months – 1 year of supervisory experience.
• Strong communication and teamwork skills.
• Ability to stay calm, focused, and positive in a fast-paced environment.
• A natural leadership approach that inspires others.

Responsibilities

• Leading every shift with care, fairness and consistency
• Building confidence, capability, and craft within the team
• Creating organised shifts that deliver great customer experiences
• Paying attention to the details that matter
• Helping partners perform at their best

Skills

Customer service

Supervisory experience

Communication

Teamwork

Leadership

Job description

Starbucks New Zealand is looking for a Shift Supervisor to lead on the floor, guide baristas, support operations, and help create a welcoming Third Place for customers and partners.

You’ll foster confidence and craft within the team, create organised shifts that deliver great experiences, and help partners perform at their best while staying calm and positive in a fast-paced environment.