Shift Leader: Inspire Teams & Craft Great Service

Tahua Group; Dunedin; On-site; NZD 46,000 - 59,000; Full time

Benefits offered by this job

Career development and training

Discounts across Tahua Partners brands

Warm workplace culture

Values-driven brand: Craft, Courage, <

Joy and belonging in the workplace

Job summary

Starbucks New Zealand is seeking a Shift Supervisor in Dunedin to lead each shift, support baristas, and help create a welcoming Third Place for customers and partners.

You will drive service excellence, coach teammates, and ensure smooth operations during busy periods. The role offers career development within Tahua Group stores and a culture built on Craft, Courage, Results, Belonging and Joy.

Qualifications

• 1 year customer service experience with 6 months – 1 year of supervisory experience.

Responsibilities

• Lead every shift with care, fairness and consistency.
• Build confidence, capability, and craft within the team.
• Create organised shifts that deliver great customer experiences.
• Paying attention to the details that matter.
• Help partners perform at their best.

Skills

Customer service

Supervisory experience

Communication

Teamwork

Leadership

Job description

Starbucks New Zealand is seeking a Shift Supervisor in Dunedin to lead each shift, support baristas, and help create a welcoming Third Place for customers and partners.

You will drive service excellence, coach teammates, and ensure smooth operations during busy periods. The role offers career development within Tahua Group stores and a culture built on Craft, Courage, Results, Belonging and Joy.