Shift Leader – Elevate Customer Experience & Team

Tahua Group; Hamilton; Hybrid; NZD 50,000 - 60,000; Full time

Benefits offered by this job

Career development

Warm workplace culture

Discounts across Tahua Partners brands

Job summary

Starbucks New Zealand is operated by Tahua Group. This role leads shift operations, guiding baristas, supporting store performance and delivering a welcoming Third Place for customers and partners.

You’ll build confidence in the team, organise shifts for great experiences, and help partners perform at their best in a fast-paced environment. Growth opportunities and a values-driven culture are featured.

Qualifications

• 1 year of customer service with 6–12 months supervisory experience.
• Strong communication and teamwork skills.
• Ability to stay calm, focused and positive in a fast-paced environment.
• Natural leadership approach that inspires others.

Responsibilities

• Lead every shift with care, fairness and consistency.
• Build confidence, capability and craft within the team.
• Create organised shifts delivering great customer experiences.
• Pay attention to details that matter.
• Help partners perform at their best.

Skills

Customer service

Supervisory experience

Communication skills

Teamwork

Leadership

Calm under pressure

Job description

Starbucks New Zealand is operated by Tahua Group. This role leads shift operations, guiding baristas, supporting store performance and delivering a welcoming Third Place for customers and partners.

You’ll build confidence in the team, organise shifts for great experiences, and help partners perform at their best in a fast-paced environment. Growth opportunities and a values-driven culture are featured.