Shift Leader - Grow Talent, Elevate Customer Experience

Starbucks; Wellington; On-site; NZD 42,000 - 58,000; Full time

Benefits offered by this job

Career development

Staff discounts across Tahua Partners

Warm workplace culture

Job summary

Starbucks New Zealand is seeking a Shift Supervisor to lead our store floor, guide baristas, support operations, and help create a welcoming Third Place for customers and partners.

If you have 1 year of customer service plus 6–12 months supervisory experience, bring strong communication, teamwork, and a natural leadership style to thrive in a fast-paced environment.

This role offers opportunities for career development, a warm workplace culture, and discounts across Tahua Partners brands.

Qualifications

• 1 year of customer service experience with 6–12 months in supervision.
• Strong communication and teamwork abilities.
• Ability to stay calm and positive in a fast-paced environment.

Responsibilities

• Lead each shift with care, fairness and consistency.
• Build confidence, capability, and craft within the team.
• Create organized shifts delivering great customer experiences.
• Pay attention to details that matter and help partners perform at their best.

Skills

Customer service

Supervisory experience

Communication skills

Teamwork

Leadership

Job description

Starbucks New Zealand is seeking a Shift Supervisor to lead our store floor, guide baristas, support operations, and help create a welcoming Third Place for customers and partners.

If you have 1 year of customer service plus 6–12 months supervisory experience, bring strong communication, teamwork, and a natural leadership style to thrive in a fast-paced environment.

This role offers opportunities for career development, a warm workplace culture, and discounts across Tahua Partners brands.