Shift Supervisor — Coffee & Customer Experience

Starbucks; Auckland; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Career development

Training

Employee discounts

Values-driven culture

Job summary

Starbucks New Zealand is seeking a Shift Supervisor to lead on the floor, guide baristas, support operations and create a welcoming Third Place for customers and partners alike.

You will demonstrate 1 year of customer service with supervisory experience, strong communication and teamwork, and maintain calm in a fast-paced environment while inspiring others to perform at their best. This role offers career development and a warm, values-driven culture.

Qualifications

• 1 year customer service experience with 6 months – 1 year of supervisory experience.
• Strong communication and teamwork skills.
• Ability to stay calm, focused, and positive in a fast-paced environment.
• A natural leadership approach that inspires others.

Responsibilities

• Leading every shift with care, fairness and consistency.
• Building confidence, capability, and craft within the team.
• Creating organised shifts that deliver great customer experiences.
• Paying attention to the details that matter.
• Helping partners perform at their best.

Skills

Customer service

Supervisory experience

Communication

Teamwork

Leadership

Job description

Starbucks New Zealand is seeking a Shift Supervisor to lead on the floor, guide baristas, support operations and create a welcoming Third Place for customers and partners alike.

You will demonstrate 1 year of customer service with supervisory experience, strong communication and teamwork, and maintain calm in a fast-paced environment while inspiring others to perform at their best. This role offers career development and a warm, values-driven culture.