Family Support Worker

Placements24; Queenstown; On-site; NZD 13,000 - 19,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Paid time off

Training opportunities

Job summary

Placements24 is seeking a dedicated Family Support Worker to assist families in Queenstown, Eastern Cape. The role focuses on home-based support, guidance, and linking families with essential services to improve well-being.

The ideal candidate will have a Diploma in Social Work or related field and 1–2 years of direct family support experience, with strong communication and problem-solving skills. This hands-on role involves significant fieldwork in the Queenstown area.

Qualifications

• Diploma or relevant certification in Social Work, Child and Youth Care, Community Development, or a related field.
• Proven experience (1-2 years) working directly with families in a support capacity.
• Understanding of child development, family dynamics, and common challenges faced by families.
• Proficiency in basic computer skills and record-keeping.

Responsibilities

• Provide in-home support and practical assistance to families.
• Conduct family assessments to identify strengths, needs, and potential risks.
• Develop and implement family support plans in collaboration with families.
• Offer guidance on parenting skills, child development, and household management.
• Connect families with healthcare, education, and social services.
• Facilitate positive communication and conflict resolution within families.
• Monitor family progress and adjust support plans as needed.
• Maintain accurate and confidential case notes and records.
• Liaise with other professionals and agencies involved in family support.
• Promote child safety and well-being through early intervention and support.

Skills

Empathy

Communication

Active Listening

Case Management

Cultural Sensitivity

Education

Diploma in Social Work or related field

Tools

MS Office

Job description

About the Role

Our client is seeking a dedicated and compassionate Family Support Worker to join their team in Queenstown, Eastern Cape . This role is focused on providing essential support to families, helping them to overcome challenges and build stronger, healthier relationships. You will work directly with families in their homes and community settings, offering guidance, practical assistance, and connecting them with vital resources. The ideal candidate is empathetic, patient, and possesses strong communication and problem-solving skills, with a genuine passion for empowering families. This is a hands‑on role requiring significant fieldwork within the Queenstown area, making a direct impact on the well‑being of local families.

Key Responsibilities

• Provide in‑home support and practical assistance to families.
• Conduct family assessments to identify strengths, needs, and potential risks.
• Develop and implement family support plans in collaboration with families.
• Offer guidance and support on parenting skills, child development, and household management.
• Connect families with community resources such as healthcare, education, and social services.
• Facilitate positive communication and conflict resolution within families.
• Monitor family progress and adjust support plans as needed.
• Maintain accurate and confidential case notes and records.
• Liaise with other professionals and agencies involved in family support.
• Promote child safety and well‑being through early intervention and support.

Requirements

• Diploma or relevant certification in Social Work, Child and Youth Care, Community Development, or a related field.
• Proven experience (1-2 years) working directly with families in a support capacity.
• Understanding of child development, family dynamics, and common challenges faced by families.
• Excellent interpersonal, communication, and active listening skills.
• Ability to build rapport and trust with families from diverse backgrounds.
• Strong organizational skills and ability to manage caseloads effectively.
• Patience, empathy, and a non‑judgmental approach.
• Proficiency in basic computer skills and record‑keeping.
• A valid driver's license and access to reliable transportation are essential for home visits.
• Must be able to work within the Queenstown area.

Benefits

We offer a competitive salary, medical aid contribution, and paid time off. Opportunities for ongoing training and professional development are provided. This role offers the immense reward of making a tangible difference in the lives of families within the Eastern Cape community. Join a supportive team committed to strengthening families.