Emergency Shelter Support Specialist

Placements24; Queenstown; On-site; NZD 16,000 - 21,000; Full time

Benefits offered by this job

Medical aid

Retirement contributions

Paid time off

Job summary

Placements24 is seeking a compassionate Shelter Support Worker for a Queenstown shelter. You will provide direct support to residents, manage daily shelter operations, and connect individuals with immediate needs and longer‑term services.

The role requires crisis intervention skills, strong interpersonal communication, and the ability to work flexible hours, including evenings and weekends. You will maintain confidential records and collaborate with external agencies to promote safety and

Qualifications

• Minimum of 2 years of experience working in a shelter, crisis intervention, or related social care field.
• Demonstrated ability to work with individuals experiencing homelessness, trauma, or crisis.
• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to remain calm and effective under pressure.
• Proficiency in record-keeping and basic administrative tasks.

Responsibilities

• Provide direct support and assistance to residents of the emergency shelter.
• Manage daily shelter operations, including intake, bed assignments, and facility supervision.
• Assess the immediate needs of residents and provide appropriate support and resources.
• Assist residents in developing personal action plans to move towards stable housing and self-sufficiency.
• Facilitate access to external services such as healthcare, employment support, and legal aid.
• Maintain a safe, clean, and welcoming environment for all residents.
• Respond to crisis situations calmly and effectively, de-escalating conflict when necessary.
• Maintain accurate and confidential client records and shelter logs.
• Collaborate with colleagues and external agencies to ensure comprehensive client care.
• Uphold the dignity and rights of all residents at all times.

Skills

Interpersonal skills

Crisis intervention

Record-keeping

Conflict resolution

Compassionate approach

Communication skills

Education

Relevant qualification in social work / counselling

Job description

Placements24 is seeking a compassionate Shelter Support Worker for a Queenstown shelter. You will provide direct support to residents, manage daily shelter operations, and connect individuals with immediate needs and longer‑term services.

The role requires crisis intervention skills, strong interpersonal communication, and the ability to work flexible hours, including evenings and weekends. You will maintain confidential records and collaborate with external agencies to promote safety and