Automotive Service Advisor | Customer Experience Lead

Albany Toyota; Whanganui; On-site; NZD 45,000 - 60,000; Full time

Job summary

TRC Toyota in Whanganui is seeking a friendly and proactive Customer Service Representative to join the service team. You will work alongside the workshop to keep vehicles on schedule, manage service requests and ensure customers are kept informed throughout the process.

You will also handle invoicing for jobs, maintain accuracy, and contribute to a fast-paced, supportive environment. A positive attitude, good humour, and a clean driving licence are essential to fit into our team.

Qualifications

• Customer-focused with a genuine desire to deliver exceptional service.
• Energetic, motivated and strong work ethic.
• Able to follow processes and learn new systems.
• Strong written and numerical skills.
• Must have a clean driver’s licence and be able to drive both manual and automatic vehicles.
• Ability to work under pressure and multi-task.

Responsibilities

• Work with our workshop to ensure vehicles are serviced on time.
• Maintain the flow of work and keep customers updated on service needs.
• Organise and ensure invoicing of jobs is accurate.
• Provide exceptional service to every customer.

Skills

Customer focus

Energetic

Attention to detail

Computer literacy

Numerical skills

Multi-tasking

Stress resilience

Clean driving licence

Job description

TRC Toyota in Whanganui is seeking a friendly and proactive Customer Service Representative to join the service team. You will work alongside the workshop to keep vehicles on schedule, manage service requests and ensure customers are kept informed throughout the process.

You will also handle invoicing for jobs, maintain accuracy, and contribute to a fast-paced, supportive environment. A positive attitude, good humour, and a clean driving licence are essential to fit into our team.