Workshop Controller & Service Advisor Team Leader

Qjumpers; Porirua; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + bonus

Company vehicle

Training & development

Career progression

Job summary

Porirua Toyota is seeking a Workshop Controller / Service Advisor Team Leader to join our busy service department in Porirua. You will allocate jobs to technicians, monitor progress, communicate with customers, and lead a positive, customer-focused workshop environment.

The role requires strong leadership, multitasking ability, and a proactive, organised approach to keep vehicles on time and customers informed throughout the service process.

Qualifications

• Experience in customer-focused service environments
• Proven leadership capability in a workshop/service setting
• Strong communication and relationship-building skills
• Ability to multitask and prioritise in a fast-paced environment

Responsibilities

• Workshop Control: allocate jobs to technicians as vehicles arrive and manage workflow
• Time Management: monitor progress and ensure on-time completion for collection
• Additional Work Sales: communicate and sell additional repairs/maintenance
• Customer Communication: provide updates and manage expectations on costs and timelines
• Team Leadership: collaborate with service advisors and technicians to keep a productive workshop
• Customer Experience: model exceptional service in every customer interaction
• Problem Solving: adapt to changing priorities and find quick solutions
• Quality & Efficiency: deliver quality repairs and efficient workflow

Skills

Customer communication

Team leadership

Time management

Organisational skills

Sales oriented

Problem solving

Calm under pressure

Strong communicator

Job description

• Automotive Service Technician and Mechanic

Are you a customer service superstar who thrives in a fast-paced environment?

We’re looking for a motivated, organised and customer-focused Workshop Controller / Service Advisor Team Leader to join our busy Toyota dealership in Porirua.

This is a key role within our Service Department, where you’ll help keep the workshop running smoothly, support our Technicians & Service Advisors to ensure our customers receive an exceptional experience every time.

You’ll be the link between our customers, service advisors and workshop technicians, ensuring jobs are allocated efficiently, vehicles are completed on time, and additional work identified during servicing or repairs is communicated to customers.

If you’re a natural multitasker who enjoys working with people, takes pride in keeping things organised and knows how to get the best out of a team, we’d love to hear from you!

The Role

Your key responsibilities will include:

• Workshop Control: Efficiently allocating jobs to technicians as vehicles arrive, ensuring workflow is managed effectively throughout the day.
• Time Management: Monitoring workshop progress and keeping jobs on track to ensure customer vehicles are completed and ready for collection on time.
• Additional Work Sales: Ensuring any additional repairs or maintenance identified by technicians are promptly communicated to customers, approved and sold on the day wherever possible.
• Customer Communication: Keeping customers informed throughout the service process, providing updates and managing expectations around costs and completion times.
• Team Leadership: Working closely with service advisors and technicians to maintain a productive, positive and customer-focused workshop environment.
• Customer Experience: Leading by example and ensuring every customer interaction reflects our commitment to exceptional service.
• Problem Solving: Thinking on your feet, managing competing priorities and finding solutions when the unexpected happens.
• Quality & Efficiency: Helping the team deliver quality repairs, efficient workflow and a consistently high standard of service.

What We're Looking For

We’re after someone who is:

• Customer centric – you genuinely care about the customer experience and always look for ways to make it easy.
• A confident multitasker – you can juggle competing priorities without losing sight of what matters most.
• Organised and proactive – you can plan ahead, manage workflow and keep the day running smoothly.
• A strong communicator – you can build positive relationships with customers and colleagues.
• Sales focused – you understand the importance of identifying additional work, gaining customer approval and maximising opportunities.
• A natural leader – you can motivate others, lead by example and help create a high-performing team environment.
• Calm under pressure – you enjoy a busy workshop and can adapt to make quick decisions when things don't go to plan.

Previous experience in an automotive workshop, service advising or workshop control role would be an advantage. Toyota experience is a bonus, but the right attitude, leadership skills and customer-first mindset are just as important.

What We Offer

• Competitive salary with bonus and incentive opportunities.
• Use of a company vehicle
• A supportive, professional and team-focused working environment.
• Internal and external training to support your development.
• Excellent long-term career and development opportunities within our company.
• The opportunity to play a key role in a busy dealership and make a real difference to our customers and team.

Ready to Make It Easy?

If you're passionate about customer service, enjoy leading from the front and have what it takes to keep a busy workshop running at its best by making it easy for your Team & Customers, we want to hear from you!

Workshop Controller & Service Advisor Team Leader • Porirua City - Wellington