Service Advisor

Toyota; Palmerston North; Hybrid; NZD 42,000 - 62,000; Full time

Job summary

Manawatu Toyota in Palmerston North is seeking a friendly, hands-on team member to join our Service Team. You will work with our workshop to ensure vehicles are serviced on time and keep customers informed about their needs.

A key part of the role is organising and accurately invoicing jobs while maintaining high standards of customer service. You’ll need to stay calm under pressure, multi-task and learn our processes with ongoing induction.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to communicate clearly with customers and workshop staff.

Responsibilities

• Work with the workshop to ensure customer vehicles are serviced on time.
• Maintain flow of work and understand customer needs for servicing.
• Talk with customers about their vehicles and service requirements.
• Organise and accurately invoice jobs.

Skills

Customer service

Communication

Multitasking

Driver license

Job description

Manawatu Toyota in Palmerston North require an additional, positive-people-person to join our Service Team!

Are you keen to join our fantastic company (Manawatu & TRC Toyota) and kick start, or maybe progress your existing career in the automotive world?

In a nutshell your role would involve working alongside our workshop to ensure all customers vehicles are serviced on time, keeping the flow of work going, understanding what vehicles needs are for servicing and talking with our customers about their vehicles.The main focus here is being friendly, professional and ensuring each customer has an exceptional experience with us.

Another key part of this role is being responsible for ensuring the invoicing of jobs is organised and accurate.

At times, this can be a fast-paced environment, so you’ll need to be able to work under pressure, multi-task and have some fortitude.

We are looking for someone who will fit into our awesome team, can follow process, have a good sense of humour and a clean, full driver's licence with the ability to confidently drive both manual and automatic vehicles. There's a lot to learn, however you will be provided with on-going induction and training.

• I’m extremely customer focused and have a genuine desire to constantly provide every customer with exceptional service every day.
• I have loads of energy, motivation and a solid work ethic.
• I can follow processes, have great written and numerical skills, can navigate my way around a computer and pick up new systems with confidence.
• I can handle busy times/days and love being on the go.
• I really enjoy learning and developing.

Nailed them all? This role sound like a bit of you? Why not experience a company proud to be committed to our local community, equal opportunity and supporting individuals from all walks of life - we celebrate diversity. We also support initiatives and programmes that look after our planet.