Workshop Controller & Service Advisor Team Leader

North Western Toyota; Wellington; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Use of a company vehicle

Job summary

North Western Toyota in Porirua is seeking an experienced Automotive Service Technician and Mechanic to join as a Workshop Controller / Service Advisor Team Leader. You will coordinate daily workloads, support technicians and service advisors, and ensure customers receive an exceptional service experience.

You’ll lead by example in a fast-paced dealership environment, prioritise customer satisfaction, manage workflow, and drive a high-performing team to deliver quality repairs on time and with

Qualifications

• Automotive workshop experience preferred.
• Experience in service advising or workshop control beneficial.
• Strong leadership and communication skills.

Responsibilities

• Allocate jobs to technicians and manage daily workflow to keep the workshop running smoothly.
• Monitor progress to ensure vehicles are completed and ready for collection on time.
• Identify and communicate additional work to customers, secure approvals and upsell where possible.
• Maintain clear customer communication throughout the service process.
• Lead and support service advisors and technicians to foster a productive team.
• Uphold a high standard of service and quality repairs.

Skills

Customer service

Leadership

Time management

Communication

Sales

Job description

Automotive Service Technician and Mechanic

• Full Time
• Application Closes 21 Nov 2026
• Wellington - Porirua City
• OnSite

Are you a customer service superstar who thrives in a fast-paced environment? We’re looking for a motivated, organised and customer-focused Workshop Controller / Service Advisor Team Leader to join our busy Toyota dealership in Porirua. This is a key role within our Service Department, where you’ll help keep the workshop running smoothly, support our Technicians & Service Advisors to ensure our customers receive an exceptional experience every time. You’ll be the link between our customers, service advisors and workshop technicians, ensuring jobs are allocated efficiently, vehicles are completed on time, and additional work identified during servicing or repairs is communicated to customers. If you’re a natural multitasker who enjoys working with people, takes pride in keeping things organised and knows how to get the best out of a team, we’d love to hear from you!

The Role

Your Key Responsibilities Will Include

• Workshop Control: Efficiently allocating jobs to technicians as vehicles arrive, ensuring workflow is managed effectively throughout the day.
• Time Management: Monitoring workshop progress and keeping jobs on track to ensure customer vehicles are completed and ready for collection on time.
• Additional Work Sales: Ensuring any additional repairs or maintenance identified by technicians are promptly communicated to customers, approved and sold on the day wherever possible.
• Customer Communication: Keeping customers informed throughout the service process, providing updates and managing expectations around costs and completion times.
• Team Leadership: Working closely with service advisors and technicians to maintain a productive, positive and customer-focused workshop environment.
• Customer Experience: Leading by example and ensuring every customer interaction reflects our commitment to exceptional service.
• Problem Solving: Thinking on your feet, managing competing priorities and finding solutions when the unexpected happens.
• Quality & Efficiency: Helping the team deliver quality repairs, efficient workflow and a consistently high standard of service.

What We're Looking For

We’re after someone who is:

• Customer centric – you genuinely care about the customer experience and always look for ways to make it easy.
• A confident multitasker – you can juggle competing priorities without losing sight of what matters most.
• Organised and proactive – you can plan ahead, manage workflow and keep the day running smoothly.
• A strong communicator – you can build positive relationships with customers and colleagues.
• Sales focused – you understand the importance of identifying additional work, gaining customer approval and maximising opportunities.
• A natural leader – you can motivate others, lead by example and help create a high-performing team environment.
• Calm under pressure – you enjoy a busy workshop and can adapt to make quick decisions when things don't go to plan.

Previous experience in an automotive workshop, service advising or workshop control role would be an advantage. Toyota experience is a bonus, but the right attitude, leadership skills and customer-first mindset are just as important.

What We Offer

• Competitive salary with bonus and incentive opportunities.
• Use of a company vehicle
• A supportive, professional and team-focused working environment.
• Internal and external training to support your development.
• Excellent long-term career and development opportunities within our company.
• The opportunity to play a key role in a busy dealership and make a real difference to our customers and team.

Ready to Make It Easy?

If you're passionate about customer service, enjoy leading from the front and have what it takes to keep a busy workshop running at its best by making it easy for your Team & Customers, we want to hear from you!

Applications close 21 November 2026. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

• Full Time
• Application Closes 21 Nov 2026
• Wellington - Porirua City
• OnSite