Service Manager

Pact Group; Wellington; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Professional development

Career progression

Collaborative culture

Community impact

Job summary

Pact Group Wellington Central is seeking a motivated Service Manager to lead a team of support workers delivering community-based services. You will oversee multiple services, ensuring high-quality, person-centred practice while driving improvements and growth within a dynamic organisation.

The role emphasises initiative, problem-solving and building strong partnerships with whānau and agencies to deliver positive community outcomes.

Qualifications

• Proven leadership or management experience within social services, disability, youth or mental health sectors.
• Strong communication and relationship-building with diverse stakeholders.
• Experience implementing service plans, policies and quality frameworks.
• Ability to drive service improvement and team development.

Responsibilities

• Lead, coach and develop a team of support workers delivering community-based services.
• Oversee multiple services ensuring safe, effective, person-centred practice.
• Drive service development, quality improvement and innovative approaches.
• Build relationships with whānau, community partners and external agencies.
• Manage budgets, staffing and operational planning for sustainable delivery.
• Monitor service outcomes and ensure compliance with sector standards.

Skills

Leadership

Communication

Stakeholder engagement

Service planning

Quality frameworks

Problem solving

Team development

Education

Relevant qualification in social services/health/management

Job description

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Pact Group – Wellington Central, North Island

Pact is a major provider of support services across New Zealand. Spanning across youth, intellectual disability, mental health, and addiction services. Our team of passionate staff journeys alongside individuals to support them in setting and achieving their goals. Our services providea safe and positive environment where our clients are assisted to achieve maximum independence.

We are seeking a motivated, people-focused Service Manager who thrives in a dynamic environment and is passionate about developing others. This role offers genuine scope for growth, innovation, and leadership development. These are Lower Hutt and Kapiti based roles.

The Opportunity

As a Service Manager, you will oversee a team of support workers across a variety services. You'll ensure high-quality, person-centred support while driving service improvement and fostering a positive, high-performing team culture.

This is a role for someone who takes initiative, enjoys problem-solving, and is excited by the opportunity to shape services and grow professionally.

Key Responsibilities

• Lead, coach, and develop a team of support workers to deliver exceptional community-based support.
• Oversee multiple services, ensuring safe, effective, and person-centred practice.
• Drive service development, quality improvement, and innovative approaches to support.
• Build strong relationships with whānau, community partners, and external agencies.
• Manage budgets, staffing, and operational planning to ensure sustainable service delivery.
• Monitor service outcomes and ensure compliance with sector standards and organisational policies.
• Support staff capability through training, supervision, and performance development.
• Champion a culture of growth, accountability, and continuous improvement.

What You'll Bring

• Proven leadership or management experience within the social services, disability, youth, or mental health sectors.
• A passion for supporting people with high and complex needs to live fulfilling lives.
• Strong communication skills and the ability to engage confidently with diverse stakeholders.
• Experience implementing service plans, policies, and quality frameworks.
• Sound judgement, resilience, and the ability to navigate challenging situations.
• Initiative, curiosity, and a desire to grow your leadership capability.
• A relevant qualification in social services, health, or management (preferred but not essential)

Why Join Pact?

• A supportive organisation committed to professional development and internal progression.
• Opportunities to influence service design and lead meaningful change.
• A collaborative, values-driven team environment.
• The chance to make a real impact in the lives of young people and adults in your community.

Applicants must already have the legal right to work in New Zealand. Visa sponsorship is not available for this role.