Service Manager - Lower Hutt

Spectrum Care; New Zealand; Hybrid; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Car and fuel card

Job summary

Spectrum Care is seeking a Service Manager to join our Petone team. You will recruit and manage support workers, build strong relationships with disabled people and whānau, and lead service improvements across Residential, SIL, Respite and Vocational contracts.

Based in Petone with occasional travel around Wellington, this role offers flexible hours and a vehicle with a fuel card. A background in health or disability services and a valid NZ driver's licence are essential.

Qualifications

• Background in health, disability or social services sector preferred.
• Experience leading teams to deliver high-quality support.
• Demonstrated HR and budget management experience.
• Full NZ Driver's License (essential)

Responsibilities

• Recruit and manage support workers to deliver person-centered care.
• Build strong relationships with disabled people and whānau to tailor services.
• Lead development of initiatives to improve service quality across contracts (Residential, SIL, Respite, Vocational).
• Work within office hours with occasional after-hours on-call coverage on a rotating basis.

Skills

People leadership

Budget management

HR skills

Driver's license

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Is your management style friendly and supportive? Are you organised yet able to flex to what the day brings? Do you want to help disabled people live great lives? Come and join our friendly team!

• Full-Time - 40 hours per week
• Petone, Lower Hutt location

Spectrum Care provides support for people with intellectual disabilities and their whānau. We're currently searching for a Service Manager to join our small team based in Petone. The successful applicant will work within a small but strong team of 7 welcoming and supportive managers, mainly based in our office in Petone but working throughout Wellington, the Hutt Valley and Porirua. There is opportunity to work from home some of the time, and a car and fuel card is provided, with the car being available for personal use.

Reporting to the Regional Manager, the Service Manager is responsible for the recruitment and management of support workers, and forming good relationships with disabled people and their families so we can better suit their needs. They also imagine and lead the development of initiatives that improve the quality and quantity of services we offer. We currently support people under Residential contracts, Supported Independent Living (SIL) contracts, Respite contracts and Vocational contracts. Service Managers normally work office hours, but do need to have some flexibility, as occasionally they may need to attend evening appointments. There is also an on-call component covering non-office hours, which is currently once every 6 weeks, for one week, which is paid at $10an hour during non-office hours. During this time you need to be available to staff across the region who may need to phone you for guidance, and very occasionally you will need to attend in person.

For the right person, this will be a demanding but exciting, evolving role, allowing you to operate at the forefront of good practice within the sector. We want to assist disabled people live good lives, working closely with them and their whānau, with our actions underpinned by Enabling Good Lives principles. You will need to be both agile and organised, ready to get routine work completed but also flex to meet whatever challenge each day brings. This isn't easy work, and we are not perfect, but we are trying hard to be what disabled people need from us. Certainly, this role comes with both joy and challenges, and very few dull moments!

Preferred

• A background working in the health, disability or social services sector and understanding of intellectual disability and/or mental health support needs
• Experience in leading teams to deliver great support
• Demonstrated human resource and budget management skills
• Full NZ Driver's License (essential)

The Spectrum Group is dedicated to fostering a diverse and inclusive workforce that reflects the communities we serve. We actively encourage and support applications from individuals with diverse backgrounds, including those with disabilities, neurodivergent individuals.