Service Delivery Manager | Intensive Support Services

New Zealand Health Group; Tauranga; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

KiwiSaver

Phone

Laptop

EAP Support

Flexible Working

Job summary

New Zealand Health Group in Rotorua is seeking a Service Delivery Manager for Intensive Support Services. You will lead a team of support workers delivering clinically informed, person-centred disability services for rangatahi and adults, ensuring high-quality care and integrated support.

The role requires strong people management, budgeting and cross‑team collaboration, with on‑call involvement and a focus on delivering positive outcomes within funded contracts.

Qualifications

• Experience leading a team in disability or community services.
• Strong leadership and budgeting experience.
• Excellent interpersonal, communication and emotional intelligence.

Responsibilities

• Build and maintain an engaged, motivated and high performing team across the services you lead.
• Monitor and effectively manage the quality performance of services.
• Deliver appropriate quality-of-life, clinically informed, person-centric support for the people we support in our services.
• Ensure the balanced management of funding contracts in your area, to ensure both customer needs and financial requirements are met.
• Build and maintain strong, open communication with the people we support, and their families/whānau, communities, and natural support networks.
• Experience in a service management/operations role, preferably within the disability or community services sectors.
• Strong background in Intensive Support Services, experience managing complex cases, and familiarity with ACC processes.
• Strong leadership experience, a passion and expertise for developing skills in others.
• Previous financial and budget management experience.
• Excellent planning and organisational skills.

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Service Delivery Manager | Intensive Support Services

New Zealand Health Group - Tauranga, North Island

• Competitive Salary + KiwiSaver + Phone + Laptop
• EAP Support + Flexible Working

Join Our Team: Empower Rangatahi and Adults to Thrive

We are in search of a compassionate and driven individual who has adesire to support our rangatahi / young people and adultsin developing new skills and achieving outstanding outcomes. The ideal candidate will possessprevious experience working with both young people/rangatahi and adults, reflecting a profound understanding and dedication to their growth and well-being.

A comprehensiveunderstanding of intellectual disability and supporting people with complex needsis crucial. Your commitment to theEnabling Good Lives Principleswill guide our tailored support, ensuring respect for the unique journey of each person we assist. We prizecreativity and 'out-of-the-box' thinking, and we are on the lookout for ateam player who can contribute innovative and effective solutions to the challenges we face and manage a busy workload.

This role is not just a job, it's a chance to make a significant, positive difference in the lives of both young people and adults. If you are motivated by the prospect of creating impact and are equipped with the necessary skills and experience, we invite you to apply and join our dedicated team in this fulfilling role.

As a Service Delivery Manager - Intensive Support Services - Disability, you will possess strong people management experience, leading a team of support workers to ensure the people we support are placed at the heart of everything we do.

Based in Rotorua this full time role requires being on call the occasional weekend.

You will be responsible for the following:

• Build and maintain an engaged, motivated and high performing team across the services you lead
• Monitor and effectively manage the quality performance of services
• Deliver appropriate quality-of-life, clinically informed, person-centric support for the people we support in our services
• Ensure the balanced management of funding contracts in your area, to ensure both customer needs and financial requirements are met
• Build and maintain strong, open communication with the people we support, and their families/whanau, communities, and natural support networks
• Experiencein a service management/operations role, preferably within the disability or community services sectors
• Strong background in Intensive Support Services, experience managing complex cases, and familiarity with ACC processes
• Strong leadership experience, a passion and expertise for developing skills in others
• Previous financial and budget management experience
• Excellent interpersonal, communication and influencing skills, and highly developed emotional intelligence
• A love of problem solving combined with resilience to cope with unexpected situations
• Excellent planning and organisational skills

At NZCL, we're passionate about creating an inclusive workplace that promotes and values diversity, reflecting the communities we serve.

Choose a role that will not only see you develop your career but will also provide you with the opportunity to make a difference in the community each and every day.

All applicants must be a NZ Resident/ Citizen or have a valid NZ workpermit.