Service Manager - Disability Sector

Community Living; Hamilton; On-site; NZD 90,000 - 120,000; Full time

Job summary

Community Living is seeking a Service Manager in Hamilton, NZ, to support disabled people to live meaningful lives. The role emphasizes Nou Te Mana and distributed leadership, enabling autonomous teams and person-directed practice.

You will coach staff, build capability, and collaborate with whānau to achieve outcomes, while leading service quality, performance, and budgets as part of a transformation journey.

Qualifications

• Experience leading disability, health, or social services teams.
• Commitment to person-directed practice and rights of disabled people.
• Coaching mindset and ability to grow others.

Responsibilities

• Support autonomous teams to deliver personalised, high-quality services.
• Coaching and developing people to grow confidence and capability.
• Partnering with disabled people and whānau to achieve meaningful outcomes.
• Lead service quality, continuous improvement, and good practice.

Skills

Leadership

Disability sector

Coaching mindset

Communication

Relationship-building

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We're looking for a values-driven Service Manager to join Community Living and support disabled people to live lives of meaning, connection, contribution, and self-determination.

This is a leadership role with a difference, and our way is Nou Te Mana (the power is within you).

Rather than leading through hierarchy and control, you'll create the conditions for people, whānau, and teams to thrive. You'll work alongside support teams to build capability, strengthen decision-making, and support great outcomes for the people we work with.

As Community Living continues its transformation journey, you'll play an important role in supporting autonomous teams, distributed leadership, and person-directed practice.

About Us

Our work is guided by Nou Te Mana.

Our practice framework is grounded in:

• Mana Motuhake - Choice, control, and self-determination
• Whakarangatira - Dignity, respect, and mana
• Enabling Good Lives

Supporting disabled people to have choice and control, ordinary life outcomes, and meaningful connections within their communities.

How We Lead

We are building an organisation that embraces:

• Shared leadership and distributed authority
• Trust, accountability, and learning
• Bringing our whole selves to work
• Decisions made as close as possible to the people we support

What You'll Be Doing

• Supporting teams to deliver personalised, high-quality services
• Coaching and developing people to grow confidence and capability
• Partnering with disabled people and whānau to achieve meaningful outcomes
• Leading service quality, continuous improvement, and good practice
• Managing service performance, resources, and budgets
• Building strong relationships across communities and networks
• Championing Enabling Good Lives, Nou Te Mana, and culturally responsive practice

What We're Looking For

You'll bring:

• Leadership experience within disability, health, social services, or a related sector
• A passion for person-directed practice and the rights of disabled people
• A coaching mindset and the ability to support others to grow
• Strong communication and relationship-building skills
• Experience managing operational performance and resources
• The ability to navigate complexity with confidence, curiosity, and care
• A commitment to Te Tiriti o Waitangi

What Will Set You Apart

You believe leadership is about creating the conditions for others to succeed.

You lead through influence rather than authority, focus on possibilities rather than limitations, and are passionate about supporting disabled people to live great lives.

What We Offer

• A purpose-led organisation making a real difference
• The opportunity to influence meaningful outcomes for disabled people
• A supportive environment focused on growth, learning, and innovation
• Opportunities for professional and leadership development
• The chance to be part of an exciting organisational transformation journey

Join Us

If you're excited by person-directed practice, and leadership that empowers others, we'd love to hear from you.

Note: you must have a full, clean drivers license and permanent rights to work in New Zealand.

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