Service Manager

Automotive Employment NZ Ltd.; Otago; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle

Health insurance

Ongoing training

Career development

Relocation assistance

Job summary

Automotive Employment NZ Ltd is seeking a Service Manager to lead a busy heavy equipment workshop in New Zealand. You will drive team performance, customer satisfaction, and operational excellence while shaping the service business and sustaining strong relationships with customers.

You'll oversee day-to-day operations, coach technicians, manage budgets and KPIs, and champion health and safety. The role offers training, career progression, a company vehicle, and relocation support for the right

Qualifications

• Proven leadership experience in agricultural, heavy automotive, construction, or related industries.
• Trade qualification with strong technical knowledge.
• Excellent organisational and people leadership skills.
• Customer-first approach with focus on quality outcomes.
• Sound business acumen and ability to manage performance.
• Proactive attitude and commitment to continuous improvement.

Responsibilities

• Lead, coach and develop a team of technicians.
• Manage workshop productivity, workflow and service quality.
• Drive customer satisfaction and continuous improvement.
• Monitor budgets, KPIs, and overall performance.
• Identify opportunities to improve efficiency and grow the service business.
• Maintain a strong focus on health and safety.

Skills

Leadership

Team management

Customer service

Workshop operations

Budgeting

Health & safety

Training

Education

Trade qualification

Job description

Job reference - 1645593

• Lead a high-performing workshop with a respected NZ business
• Competitive package including vehicle and health insurance
• Grow your career with ongoing training and development

Access 34 years of our client relationships and connections and find your next job. New Zealand's leaders in motor industry recruitment since 1991.

Are you a Service Manager, or an experienced Workshop Foreman/Assistant Service Manager ready for the next step?

We're looking for a hands‑on leader to take charge of a busy workshop, driving team performance, customer satisfaction, and operational excellence.

This is a fantastic opportunity to join a well‑established organisation that values its people, invests in training, and offers genuine career progression.

About the role

As Service Manager, you'll oversee the day‑to‑day operations of a heavy equipment workshop, leading a team of technicians while ensuring high‑quality service, strong customer relationships, and efficient workshop performance.

You'll be responsible for:

• Leading, coaching, and developing a team of technicians
• Managing workshop productivity, workflow, and service quality
• Driving customer satisfaction and continuous improvement
• Monitoring budgets, KPIs, and overall performance
• Identifying opportunities to improve efficiency and grow the service business
• Maintaining a strong focus on health and safety

Role requirements

• Leadership experience within agricultural, heavy automotive, construction, or related industries
• A relevant trade qualification and strong technical knowledge
• Excellent organisational and people leadership skills
• A customer‑first approach with a focus on quality outcomes
• A sound business acumen and the ability to manage performance
• A proactive attitude and commitment to continuous improvement

What's on offer

• Competitive salary package
• Company vehicle
• Health insurance
• Ongoing technical and leadership training
• Genuine career development opportunities within a nationwide business
• Supportive team culture with long‑term career prospects
• Relocation assistance available for the right candidate

If you're looking for a leadership role where you can make a real impact while continuing to develop your career, please apply and/or give us a call.

How to apply

Applications from those wanting to relocate from elsewhere within NZ are welcome. Offshore applications will not be considered for this role.

Click APPLY NOW to submit your CV. For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion via email or phone during NZ business hours: [phone].

To view further vacancies, visit the job board on our website https://www.automotiveemployment.co.nz/jobs