Parts Manager

Norwood; Mosgiel; On-site; NZD 70,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

Staff purchasing benefits

Company banking options

Job summary

Norwood in Mosgiel is seeking a Parts Manager to lead our dealership parts team, ensuring customers access the right parts to keep agricultural and construction machinery operating at peak performance.

You will manage inventory, lead staff, analyse sales data, and build strong customer relationships to drive repeat business. Experience in automotive parts and health and safety practices is valued, with full support from our nationwide network.

Qualifications

• Previous experience managing a busy automotive parts department.
• Strong commercial and operational acumen.
• Exposure to inventory control and effective stocktake measures.

Responsibilities

• Oversee sourcing, ordering, receipting, and distribution of parts.
• Lead, develop and support parts staff to hit targets and provide service.
• Analyse sales data and prepare regular performance reports for senior management.
• Control department costs and monitor parts KPIs.
• Encourage cross-functional collaboration with service and sales departments.

Skills

Leadership

Inventory management

Customer service

Sales experience

Staff development

Analytical skills

Health and safety knowledge

Job description

Why You’ll Love Working with Us

• Great Team Benefits: Competitive salary, on call allowance, company vehicle and great team benefits package including fully funded NIB health insurance, staff purchasing benefits and company banking options.
• Customer-Centric Mindset: Committed to delivering exceptional customer service and fostering strong, long-term relationships through professionalism, integrity, transparency, and a genuine focus on customer success.
• Career Development: Ongoing career growth opportunities across our nationwide dealership network, supported by continuous training through our National Training Centre in Palmerston North.

About the Role

The Parts Manager plays a key role in driving customer loyalty by leading our Mosgiel dealership parts teams to deliver exceptional service. You will ensure customers have access to the right parts to keep their agricultural and construction machinery operating at peak performance.

You will focus on managing inventory, providing service, products and advice, and establishing and maintaining positive customer relationships to drive repeat business. This is your opportunity to actively manage key accounts and showcase your sales experience by selling parts both over the phone and in the showroom to our customers. While agricultural machinery knowledge would be advantageous, this is not essential.

What you will do

This is a great chance to join our well established and friendly teams in our Mosgiel region. In this role, you’ll manage inventory, oversee parts sales, and build strong relationships with customers to drive repeat business.

Your primary responsibilities will include but are not limited to:

• Oversee the sourcing, ordering, receipting, and distribution of parts.
• Lead, develop and support parts staff to deliver on targets and provide exceptional service.
• Analyse sales data and prepare regular performance reports for senior management, highlighting trends, opportunities, and risks.
• Control department costs and monitor parts KPIs.
• Encourage cross-functional collaboration with service and sales departments.

What you will bring

This role requires strong leadership skills, professionalism, exceptional inventory management skills and a commitment to accuracy, communication, and accountability, along with:

• Previous experience managing a busy automotive parts department.
• Strong commercial and operational acumen.
• Exposure to inventory control and effective stocktake measures.
• The ability to multitask, problem solve and work effectively in a fast-paced environment.
• Demonstrated experience in championing health and safety systems, regulations and procedures.
• Dedication to delivering exceptional customer service and satisfaction.
• Sound knowledge of diesel-powered agricultural, construction, or earthmoving machinery is preferred.

About us

Norwood is a leading New Zealand provider of agricultural and construction machinery, operating an extensive nationwide dealership network. We represent a broad portfolio of premium brands and are committed to delivering high-quality servicing and support that maximises the performance and lifespan of our equipment.

Working at Norwood offers the opportunity to grow and succeed with:

• A proud history of over 75 years in the New Zealand market, providing long-term career stability within a trusted nationwide organisation.
• Ongoing learning and development, with access to experienced technical specialists and structured training through our National Training Centre.
• A supportive team environment where knowledgeable, passionate people work together to support the agricultural and construction industries that keep New Zealand moving.