Field Service Technician

Norwood; New Zealand; On-site; NZD 41,000 - 55,000; Full time

Benefits offered by this job

Vehicle

Overtime pay

Bonus incentive scheme

NIB health insurance

Tool allowance

Staff purchasing benefits

Company banking options

Job summary

Norwood in Timaru is seeking an Agricultural Field Service Technician to service, diagnose, and repair tractors and heavy machinery from leading brands. You will work with world‑class equipment and be supported by our Technical Support Specialists and training centre in Palmerston North.

Expect a 40‑hour week (Mon–Fri 8am–5pm) with a rostering on-call component, a competitive hourly rate with overtime and a comprehensive benefits package, including health insurance and tool allowance.

Qualifications

• Heavy machinery repairs experience required.
• Experience with agricultural machinery preferred.
• Strong diagnosis and repair skills.
• Proficiency with OEM diagnostic tools.
• Excellent customer service and communication.

Responsibilities

• Carry out servicing, diagnostics, and repairs on machinery.
• Communicate with customers and set expectations.
• Collaborate with parts, sales, service teams.
• Ensure safety and on-time quality.

Skills

Heavy machinery repairs

OEM diagnostics software

Customer service

Field work

Education

Heavy automotive trade qualification

3+ years machinery repairs

Tools

OEM diagnostics software

Job description

Are you a talented Agricultural Field Service Technician ready for your next exciting opportunity?

Join our team in Timaru as a skilled Agricultural Field Service Technician, working with one of the country’s leading agricultural equipment dealerships.

Why You’ll Love Working with Us

• Great Team Benefits: Competitive hourly rate plus overtime paid at x1.5 and vehicle. We also offer a great benefits package including a bonus incentive scheme, fully funded NIB health insurance, generous tool allowance, staff purchasing benefits and company banking options.
• Customer-Centric Mindset: Passionate about providing dependable agricultural diesel servicing and building strong customer relationships through professionalism, transparency, and care.
• Career Development: Ongoing opportunities to grow your trade through multiple career pathways across our nationwide dealership network or National Support Office, supported by continuous technical training at our purpose‑built National Training Centre in Palmerston North.

About the Role

You will work with world‑class machinery and equipment from leading brands including Kubota, Landini, Brevi, Pichon and Vredo. As a Field Service Technician, you will be fully supported by our dedicated Technical Support Specialists and benefit from ongoing training and development through our purpose‑built National Training Centre in Palmerston North.

You will be required to work a minimum of 40 hours per week within our core business days and hours of Monday to Friday 8am to 5pm and also participate in a roster to provide on‑call support to Norwood customers.

What you will do

The Field Service Technician is responsible for servicing, diagnosing, and repairing tractors and other agricultural machinery to a high standard, ensuring customer satisfaction, safety, and minimal downtime.

Your primary responsibilities will include but are not limited to:

• Carry out servicing, diagnostics, and repairs on a wide range of machinery, including mechanical, electrical, and electronic systems.
• Deliver exceptional customer service by keeping customers informed, setting realistic expectations, and respecting customer property.
• Work collaboratively with the wider dealership team (parts, sales, service) to deliver strong customer outcomes.
• Apply correct work procedures and technical standards, ensuring all jobs are completed safely, on time, and to the required quality.

What you will bring

This role requires technical expertise, professionalism, and a strong focus on accuracy, communication, and accountability when working independently in the field or within the workshop, as well as:

• Heavy automotive trade qualification and/or at least 3 years’ experience in repairs & servicing of heavy machinery.
• Experience with agricultural machinery highly preferred.
• Strong technical knowledge and advanced skills in diagnosis, repairs and servicing.
• Computer skills including the use of OEM diagnostic software.
• Great customer service and communication skills.
• Strong hands‑on work ethic with a focus on quality repairs, getting the job done right and on time, and accurately completing all job documentation.

About us

Norwood is a leading New Zealand provider of agricultural and construction machinery, operating an extensive nationwide dealership network. We represent a broad portfolio of premium brands and are committed to delivering high-quality servicing and support that maximises the performance and lifespan of our equipment.

Working at Norwood offers the opportunity to grow and succeed with:

• A proud history of over 75 years in the New Zealand market, providing long-term career stability within a trusted nationwide organisation.
• Ongoing learning and development, with access to experienced technical specialists and structured training through our National Training Centre.
• A supportive team environment where knowledgeable, passionate people work together to support the agricultural and construction industries that keep New Zealand moving.

To apply

All applicants must be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.