Field Service Technician

Norwood; Te Awamutu; Hybrid; NZD 39,000 - 55,000; Full time

Benefits offered by this job

Company vehicle

Tool allowance

Overtime and on-call allowance

Health insurance (NIB)

Bonus incentive scheme

Staff purchasing discounts

Company banking options

Job summary

Norwood in Te Awamutu is seeking a skilled Field Service Technician to join our team. This hands-on role involves working with customers, diagnosing faults, and getting equipment back up and running across our agricultural and construction machinery portfolio.

You’ll carry out scheduled servicing, on-site diagnostics, and repairs, with a focus on safety, quality workmanship, and strong communication. We offer a competitive hourly rate, overtime and on-call allowances, a company vehicle, tool

Qualifications

• Heavy automotive trade qualification and/or 3+ years’ experience in heavy machinery repairs & servicing.
• Experience working on agricultural, construction, industrial or similar heavy equipment.
• Strong technical knowledge and fault-finding abilities in diagnosing and repairing mechanical, hydraulic, electrical and electronic faults.
• Computer skills including the use of OEM diagnostic software.
• Excellent customer focus and clear communication; ability to work independently.

Responsibilities

• Servicing and maintaining agricultural, construction and industrial machinery and equipment.
• Diagnosing and repairing mechanical, hydraulic, electrical and electronic faults.
• Completing service reports and job documentation accurately.
• Working with parts, sales and service teams to deliver outstanding customer outcomes.
• Building strong relationships with customers through clear communication and reliable service.

Skills

Fault-finding skills

Customer-focused

Independent worker

Strong communication

Problem solving

Education

Heavy automotive trade qualification

Tools

OEM diagnostic software

Job description

Like solving problems, working with great machinery, and helping customers get back up and running?

We're looking for a skilled Field Service Technician to join our Te Awamutu team.

Why You’ll Love Working with Us

• Great Team Benefits: Competitive hourly rate plus overtime and on-call allowance, generous tool allowance and company vehicle. We also offer a great benefits package including a bonus incentive scheme, fully funded NIB health insurance, staff purchasing discounts and company banking options.
• Customer-Centric Mindset: Passionate about providing dependable agricultural diesel servicing and building strong customer relationships through professionalism, transparency, and care.
• Career Development: Build your career with ongoing growth and development opportunities across our nationwide dealership network and National Support Office. We support your journey with continuous technical training at our purpose-built National Training Centre in Palmerston North.

About the Role

This is a hands-on role for someone who enjoys getting out and about, working directly with customers, and tackling a variety of mechanical challenges. One day you might be carrying out scheduled servicing, the next you're diagnosing a breakdown on site and getting a customer's equipment back to work when they need it most. If you're a qualified technician with strong fault-finding skills and a practical approach, we'd love to hear from you.

You will work with world‑class machinery and equipment from leading brands including Kubota, Kuhn and Landini, making this an ideal opportunity for a diesel mechanic who enjoys variety and taking ownership of their work.

What you will do

You will be required to work a minimum of 40 hours per week within our core business days and hours of Monday to Friday 8am to 5pm and also participate in a roster to provide on-call support to Norwood customers.

Your primary responsibilities will include but are not limited to:

• Servicing and maintaining agricultural, construction and industrial machinery and equipment
• Diagnosing and repairing mechanical, hydraulic, electrical and electronic faults
• Completing service reports and job documentation accurately
• Working closely with our parts, sales and service teams to deliver outstanding customer outcomes
• Building strong relationships with customers through clear communication and reliable service

What you will bring

You'll be someone who takes pride in your work, enjoys solving problems, and wants to deliver quality service every time.

We'll be looking for:

• Heavy automotive trade qualification and/or at least 3 years’ experience in repairs & servicing of heavy machinery.
• Experience working on agricultural, construction, industrial or similar heavy equipment
• Strong technical knowledge and advanced skills in diagnosis, repairs and servicing.
• Computer skills including the use of OEM diagnostic software.
• A strong customer focus and excellent communication skills
• The ability to work independently and manage your workload effectively
• A commitment to quality workmanship, safety, and getting the job done right

About us

Norwood is a leading New Zealand provider of agricultural and construction machinery, operating an extensive nationwide dealership network. We represent a broad portfolio of premium brands and are committed to delivering high-quality servicing and support that maximises the performance and lifespan of our equipment.

Working at Norwood offers the opportunity to grow and succeed with:

• A proud history of over 75 years in the New Zealand market, providing long-term career stability within a trusted nationwide organisation.
• Ongoing learning and development, with access to experienced technical specialists and structured training through our National Training Centre.
• A supportive team environment where knowledgeable, passionate people work together to support the agricultural and construction industries that keep New Zealand moving.

We believe in investing in our people. Whether you're looking to build your technical expertise, progress into leadership, or explore opportunities across our wider business, we'll help you get there.

Most importantly, you'll be joining a team of knowledgeable, hardworking people who are passionate about supporting the industries that help keep New Zealand moving.

All applicants must be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.