Service Advisor/Service Reception

Stellar Recruitment; Whangarei; On-site; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Ongoing training and development

Modern dealership environment

Stable, full-time position

Supportive team culture

Genuine long-term career prospects

Job summary

Stellar Recruitment is seeking a Service Advisor to join a busy automotive dealership in Whangārei. You will act as the link between customers and the workshop, coordinating bookings, capturing requirements and keeping clients informed throughout the service journey.

Ideal candidates bring customer service excellence, strong communication, and organisational skills, with a professional, positive approach in a fast-paced environment.

Qualifications

• Experience as Service Advisor or in automotive customer service.
• Strong communication and relationship-building skills.
• Organised with excellent attention to detail.
• Able to multitask in a busy environment.
• Professional presentation and positive attitude.
• Comfort with computer systems and administration.

Responsibilities

• Welcome customers and manage service bookings.
• Prepare repair orders and capture customer requirements.
• Liaise with technicians regarding servicing, repairs and progress.
• Keep customers informed throughout the service process.
• Obtain authorisation for additional work when required.
• Prepare estimates, invoices and service documentation.
• Coordinate workshop schedules to maximise efficiency.
• Deliver exceptional customer service and build lasting relationships.
• Assist with warranty and administration processes where required.
• Promote additional products and services that add value to customers.

Skills

Communication skills

Customer service

Organisational skills

Multitasking

Computer literacy

Professional presentation

Tools

CRM software

Job description

Service Advisor / Service Reception Whangārei

Join a busy, customer-focused automotive dealership and play a key role in delivering an outstanding service experience.

Our client is seeking a professional and motivated Service Advisor to join their successful aftersales team. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering exceptional customer service.

As the link between customers and the workshop, you'll be responsible for ensuring service and repair requirements are communicated effectively, appointments are managed efficiently and customers remain informed throughout the entire service process.

What's on Offer?

• Competitive salary package
• Stable, full-time position
• Ongoing training and development opportunities
• Supportive team culture
• Modern dealership environment
• Genuine long-term career prospects within a growing organisation

Key Responsibilities

• Welcome customers and manage service bookings
• Prepare repair orders and accurately capture customer requirements
• Liaise with technicians regarding servicing, repairs and vehicle progress
• Keep customers informed throughout the service process
• Obtain authorisation for additional work when required
• Prepare estimates, invoices and service documentation
• Coordinate workshop schedules to maximise efficiency
• Deliver exceptional customer service and build lasting relationships
• Assist with warranty and administration processes where required
• Promote additional products and services that add value to customers

About You

• Previous experience as a Service Advisor, Service Receptionist or in a customer service role within the automotive industry
• Strong communication and relationship-building skills
• Highly organised with excellent attention to detail
• Able to multitask and work effectively in a busy environment
• Professional presentation and positive attitude
• Confident using computer systems and administrative processes
• Sound understanding of vehicle servicing and repairs is highly advantageous

Why Apply?

This is a fantastic opportunity to join a well-established dealership group that values its people and understands the importance of delivering a first-class customer experience. If you're passionate about customer service, enjoy the automotive industry and want to build a rewarding career, we'd love to hear from you.