Service Advisor

MUSTER LIMITED; Auckland; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Use of a vehicle

Established New Zealand automotive 그룹

Modern service facility

Training and development opportunities

Supportive team

Job summary

MUSTER LIMITED in Penrose, Auckland, is seeking a Service Advisor to coordinate service bookings and communicate with customers throughout the repair process. You will liaise with workshop and parts teams to keep jobs moving and ensure accurate repair orders and invoicing.

Ideal candidates will have previous automotive aftersales experience, strong customer service skills, and the ability to multitask in a busy service environment. Saturday roster will be required.

Qualifications

• Experience in service advisement or automotive aftersales.
• Strong customer service and communication skills.
• Ability to confidently manage multiple jobs and priorities.
• Good attention to detail and administrative accuracy.
• Professional, organised and reliable approach.
• Confidence working in a busy service and workshop environment.
• Eligibility to work in New Zealand (residency/visa).

Responsibilities

• Manage service bookings and coordinate customer appointments.
• Meet and greet customers and complete vehicle check-ins.
• Discuss servicing and repair requirements with customers.
• Create and maintain accurate repair orders.
• Keep customers updated on progress, costs and delays.
• Liaise with technicians, workshop management and parts team.
• Prepare invoices and explain completed work and charges.
• Coordinate loan vehicles and relevant documentation.
• Resolve customer queries professionally.

Skills

Customer service

Communication

Multitasking

Administrative accuracy

Job description

Based at Winger's large, purpose-built service facility in Penrose, this is a customer-focused role at the heart of the aftersales operation.

As a Service Advisor, you will be the key link between customers and the workshop, coordinating service bookings, keeping customers informed throughout the repair process and ensuring every interaction is handled professionally and efficiently.

You will manage customers from initial booking and vehicle check-in through to invoicing and collection, working closely with the workshop and parts teams to keep jobs moving and deliver a high standard of service.

This would suit someone with previous automotive service advising or similar aftersales experience who is organised, confident dealing with customers and comfortable working in a busy dealership environment.

The usual hours are 7:30am-5:30pm, with rostered Saturday work required.

Benefits

• Use of a vehicle
• Join an established, well-respected New Zealand automotive group
• Modern, purpose-built Penrose service facility
• Supportive and experienced service team
• Ongoing training and development opportunities

About The Role

• Managing service bookings and coordinating customer appointments
• Meeting and greeting customers and completing vehicle check-ins
• Discussing servicing and repair requirements with customers
• Creating and maintaining accurate repair orders
• Keeping customers updated on progress, costs and any delays
• Liaising closely with technicians, workshop management and the parts team
• Preparing invoices and clearly explaining completed work and associated charges
• Coordinating loan vehicles and relevant documentation
• Resolving customer queries and concerns professionally

About You

• Previous Service Advisor or automotive aftersales experience
• Strong customer service and communication skills
• The ability to confidently manage multiple jobs and priorities
• Good attention to detail and administrative accuracy
• A professional, organised and reliable approach
• Confidence working in a busy service and workshop environment
• A current Full New Zealand Driver Licence
• New Zealand residency and the right to work in New Zealand
• Availability to work rostered Saturdays

If you're an experienced Service Advisor looking to join an established automotive group and a busy, modern service operation, we'd like to hear from you.