Aftersales Advisor

MUSTER LIMITED; Auckland; On-site; NZD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration package

Toyota training and professional dev

Career growth opportunities

Modern facilities

Supportive team environment

Long-term career opportunities

Work with established dealership

Job summary

Manukau Toyota, the flagship dealership of the Manukau Toyota Group, is seeking an experienced Aftersales Advisor to join its high-performing service team.

This role sits in a busy, modern dealership that values customer service, teamwork, and professional development. You will coordinate servicing and repairs and deliver exceptional service while supporting technicians and the parts department.

Qualifications

• Experience in a service advisory or Aftersales role within automotive

Responsibilities

• Deliver exceptional customer service aligned with Toyota standards
• Book vehicles in for servicing, repairs and maintenance
• Communicate repair requirements and service recommendations to customers
• Liaise with technicians and parts to ensure efficient workflow
• Provide customers with updates during the repair process
• Prepare service documentation, invoices and handovers
• Assist with warranty and service administration
• Build strong relationships with new and returning customers

Skills

Customer service

Communication

Organization

Multitasking

Job description

Manukau Toyota, the flagship dealership of the Manukau Toyota Group, is looking for an experienced Aftersales Advisor to join its high-performing service team.

As part of New Zealand's largest Toyota dealer group, you'll join a busy, modern dealership where customer service, teamwork and professional development are at the heart of everything they do.

This is an excellent opportunity for someone with previous dealership or automotive service advising experience who is looking to further develop their career with one of New Zealand's most respected automotive employers.

Working alongside a supportive and experienced team, you'll play a key role in delivering exceptional customer service while ensuring the smooth coordination of vehicle servicing and repairs in this busy dealership.

Benefits

• Competitive remuneration package including performance incentives
• Join the flagship dealership within New Zealand's largest Toyota dealer group
• Busy, high-volume dealership offering variety and career growth
• Ongoing Toyota training and professional development
• Modern facilities, industry-leading systems and a supportive team environment
• Long-term career opportunities across the wider Manukau Toyota Group
• Work with a well-established dealership that values its people and customers

Key Responsibilities

• Delivering exceptional customer service aligned with Toyota standards
• Booking vehicles in for servicing, repairs and maintenance
• Communicating repair requirements and service recommendations to customers
• Liaising with technicians and the parts department to ensure efficient workflow
• Providing customers with updates throughout the repair process
• Preparing service documentation, invoices and vehicle handovers
• Assisting with warranty and service administration
• Building strong relationships with both new and returning customers

About You

• Previous experience as a Service Advisor, Aftersales Advisor or similar customer facing automotive role
• Minimum of 2+ years of relevant automotive industry experience
• Strong customer service and communication skills
• Organised with excellent attention to detail
• Ability to manage multiple tasks in a busy environment
• Professional presentation and a positive attitude

If you're passionate about delivering exceptional customer service and want to build your career with one of New Zealand's leading Toyota dealerships, we'd love to hear from you.