Service Receptionist & Administrator

MUSTER LIMITED; Auckland; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

Monday to Friday, 8am-5pm

Modern working environment in Penrose

Supportive and friendly team

Ongoing training and development

Career opportunities within Winger Mot

Leading automotive dealership group

Job summary

Winger Motors in Penrose, Auckland, is seeking a friendly Service Receptionist & Administrator to join the busy Customer Service Centre. You will handle service bookings, respond to enquiries and provide admin support across the operation.

Applicants with reception or admin experience, strong communication, and excellent organisation will thrive in this busy environment. Training is provided, with career opportunities within the Winger Motors group.

Qualifications

• Experience in reception, customer service or admin roles.
• Strong verbal and written communication skills.
• Excellent organisation and attention to detail.
• Ability to juggle multiple priorities in a busy environment.

Responsibilities

• Handle a high volume of incoming customer calls and enquiries.
• Assist with service bookings and appointment requests.
• Maintain accurate customer and booking records.
• Provide day-to-day admin support to the Service and Workshop teams.

Job description

Winger Motors is looking for a friendly and organised Service Receptionist & Administrator to join its busy Customer Service Centre in Penrose.

This is a great opportunity for someone who enjoys dealing with people, thrives in a busy environment and knows how to keep things organised when there's plenty happening at once.

The Penrose Customer Service Centre supports five Winger Motors dealerships across Auckland, with hundreds of vehicles passing through the workshop each month.

You'll be an important part of the team, helping customers with service bookings and enquiries while providing administration support across the wider operation.

What's On Offer

• Monday to Friday, 8am-5pm
• A modern, purpose-built working environment in Penrose
• A supportive and friendly team
• Ongoing training and development
• Career opportunities within the wider Winger Motors group
• The opportunity to join one of New Zealand's leading automotive dealership groups

The Role

• Managing a busy volume of incoming customer calls
• Assisting with service bookings and appointment requests
• Responding to customer enquiries and directing calls where required
• Greeting customers and assisting with general enquiries
• Maintaining accurate customer and booking records
• Completing general administration, data entry and documentation
• Assisting with reporting, filing and record management
• Supporting customer vehicle coordination and vehicle movements
• Providing day-to-day administrative support to the Service and Workshop teams
• Helping keep the Customer Service Centre organised and running smoothly

About You

• Previous reception, customer service or administration experience
• Confidence handling a high volume of phone calls
• Strong verbal and written communication skills
• Strong computer skills
• Excellent organisation and attention to detail
• The ability to juggle multiple priorities throughout the day
• A friendly, professional and positive approach
• A willingness to pitch in and support the wider team

Previous automotive experience would be an advantage, but it isn't essential. Full training will be provided to the right person.

If you're an experienced receptionist, administrator or customer service professional looking for a busy and varied role with a well-established automotive group,