Service Advisor - Ebbett Audi, CUPRA & ZEEKR

NetYourJob; Hamilton; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration + incentives

Job summary

Ebbett Audi, CUPRA & ZEEKR is seeking an experienced Automotive Service Advisor to join our Hamilton service team. You will be the frontline contact for customers, delivering professional, high-quality service while coordinating vehicle drop-offs and keeping customers informed throughout the repair process.

We value honesty, competence and strong communication. With at least 1 year in a franchised dealership, you will help uphold our premium standards and contribute to a positive shopping and

Qualifications

• At least 1 year of experience as an Automotive Service Advisor.
• Strong commitment to delivering exceptional customer experiences.
• Excellent time management and organisational skills.
• A high level of personal presentation and professionalism.
• Willingness to learn and develop product and technical knowledge.
• Approachable, friendly and confident personality.
• Clear and effective communication with customers and staff.
• Ability to work in a busy, fast-paced service environment.
• Attention to detail and follow-through on commitments.

Responsibilities

• Provide frontline contact with customers and deliver outstanding service.
• Assist in coordinating service appointments and vehicle drop-offs.
• Explain repairs and estimates clearly to customers.
• Maintain accurate records and follow-up on commitments.

Skills

Automotive service experience

Customer service

Time management

Communication

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Hamilton, Full Time, Automotive

Please Quote Reference Number 18374

• Experienced Automotive Service Advisor
• Competitive remuneration + incentives
• Join the front-line team at Ebbett Audi, CUPRA & ZEEKR

The Ebbett Dealership Group is one of the largest automotive retailers in New Zealand, and has been a trusted name in the automotive business since 1928. We've committed ourselves to creating the perfect combination of great people and great brands, and we're proud to remain a dealer of choice in the industry.

We're currently looking for an experienced, customer-focused Service Advisor to join our growing Audi, CUPRA & ZEEKR service team.

This role involves frontline contact with our company's many customers, we have high expectations of honesty, competence, professionalism and delivering on the commitments made to our customers.

The successful applicant will need to demonstrate:

• At least 1 year of experience as an Automotive Service Advisor, ideally within a franchised dealership environment
• A strong commitment to delivering exceptional customer experiences
• Excellent time management and organisational skills
• A high level of personal presentation and professionalism
• A willingness to learn and develop your product and technical knowledge
• An approachable, friendly and confident personality
• Clear and effective communication skills, enabling you to relay information accurately to both customers and staff
• The ability to work effectively in a busy, fast-paced service environment
• A strong focus on attention to detail and following through on customer commitments

At Ebbett Audi, CUPRA & ZEEKR, we live and breathe customer satisfaction. If you're an experienced Automotive Service Advisor with the skills, personality and drive to succeed in a premium and growing dealership environment, we'd love to hear from you.

Remuneration will be negotiated with the successful applicant and will be relevant to the qualifications, skills and experience you bring to our team.