Senior On-site IT Technician – Windows & Intune

Fujitsu; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Job summary

Fujitsu in Hamilton, NZ, is seeking an experienced Advanced On-site Technician to provide Level 2/3 digital workplace support within a modern enterprise environment. You will own complex incidents, support endpoint administration, device deployments and continuous service improvement, working on-site five days a week.

The role suits a Desktop Support, EUC or Field Services professional who enjoys solving technical problems, collaborating with customers and sharing knowledge with others.

Qualifications

• At least three years of experience in enterprise desktop support, end-user computing, field services or service desk environments.
• Demonstrated experience independently resolving complex Level 2 technical issues.
• Strong knowledge of Windows 11 and Microsoft 365.
• Hands-on experience with Intune, Windows Autopilot and Entra ID or Active Directory.
• Experience with enterprise ITSM tools and incident, request, change and problem management practices.
• Experience interpreting logs, event data and endpoint-management information.
• Foundational PowerShell or equivalent automation capability.
• Strong customer service, communication, ownership and problem-solving skills.

Responsibilities

• Provide Level 2/3 support across Windows 11, Microsoft 365, applications, identity and access, networking, VPN, mobility, printing and collaboration tools.
• Diagnose complex issues using logs, telemetry, event data and other technical information.
• Manage endpoints using Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Active Directory and MECM/SCCM.
• Own complex incidents and service requests through to resolution, coordinating with technical teams and vendors when required.
• Support device deployments, refreshes, patching, endpoint compliance and vulnerability remediation.
• Contribute to problem management, root-cause analysis, technical documentation and service improvement initiatives.
• Use PowerShell or other approved automation to improve repeatable support activities.
• Coach less-experienced technicians and provide practical technical guidance.

Skills

Windows 11

Microsoft 365

Intune

Autopilot

Entra ID

Active Directory

ITSM tools

PowerShell

Customer service

Problem solving

Education

IT qualification or equivalent experience

Tools

MECM/SCCM

Job description

Fujitsu in Hamilton, NZ, is seeking an experienced Advanced On-site Technician to provide Level 2/3 digital workplace support within a modern enterprise environment. You will own complex incidents, support endpoint administration, device deployments and continuous service improvement, working on-site five days a week.

The role suits a Desktop Support, EUC or Field Services professional who enjoys solving technical problems, collaborating with customers and sharing knowledge with others.