Advanced On-site Technician

Fujitsu Limited; Auckland; On-site; NZD 85,000 - 110,000; Full time

Benefits offered by this job

Be Completely You

Flexible work

Volunteer leave

Job summary

Fujitsu Limited in Hamilton, NZ, is seeking an experienced Advanced On-site Technician to deliver Level 2/3 digital workplace support in a modern enterprise environment.

You will own complex incidents, support endpoint administration, deployments and continual service improvement while coaching less-experienced technicians and collaborating with cross-functional teams.

Qualifications

• At least three years of enterprise desktop support experience.
• Experience independently resolving complex Level 2 issues.
• Strong knowledge of Windows 11 and Microsoft 365.
• Hands-on with Intune, Autopilot and Entra ID or AD.

Responsibilities

• Provide Level 2/3 support across Windows 11, M365, apps, identity, networking, VPN, mobility, printing and collaboration tools.
• Diagnose complex issues using logs, telemetry and event data.
• Own incidents and service requests through to resolution, coordinating with teams and vendors.

Skills

Windows 11

Microsoft 365

Intune

PowerShell

Customer service

Team collaboration

Education

Relevant IT qualification

Tools

Intune

Windows Autopilot

Entra ID

Active Directory

MECM/SCCM

Job description

About the role

Role: Advanced On-site Technician

Location: Hamilton, NZ
Work arrangement: On-site, 5 days
Employment type: Permanent, Full-time

We are seeking an experienced Advanced On-site Technician to provide Level 2/3 digital workplace support within a modern enterprise environment.

You will take ownership of complex endpoint and user technology issues, act as an escalation point for other support teams and deliver a high-quality customer experience. You will also support endpoint administration, device deployments, technical changes and continual service improvement.

This role would suit an experienced Desktop Support, EUC or Field Services professional who enjoys solving complex technical problems, working directly with customers and sharing their knowledge with others.

Responsibilities and Accountabilities

• Provide Level 2/3 support across Windows 11, Microsoft 365, applications, identity and access, networking, VPN, mobility, printing and collaboration tools.
• Diagnose complex issues using logs, telemetry, event data and other technical information.
• Manage endpoints using Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Active Directory and MECM/SCCM.
• Own complex incidents and service requests through to resolution, coordinating with technical teams and vendors when required.
• Support device deployments, refreshes, patching, endpoint compliance and vulnerability remediation.
• Contribute to problem management, root-cause analysis, technical documentation and service improvement initiatives.
• Use PowerShell or other approved automation to improve repeatable support activities.
• Coach less-experienced technicians and provide practical technical guidance.

Requirements and Experience

To be successful, you will bring:

• At least three years of experience in enterprise desktop support, end-user computing, field services or service desk environments.
• Demonstrated experience independently resolving complex Level 2 technical issues.
• Strong knowledge of Windows 11 and Microsoft 365.
• Hands-on experience with Intune, Windows Autopilot and Entra ID or Active Directory.
• Experience with enterprise ITSM tools and incident, request, change and problem management practices.
• Experience interpreting logs, event data and endpoint-management information.Foundational PowerShell or equivalent automation capability.
• Strong customer service, communication, ownership and problem-solving skills.
• The ability to work effectively with technical teams, customers and third-party vendors.

Qualifications and desirable experience

• A relevant IT qualification or equivalent industry experience is required. ITIL Foundation and Microsoft endpoint administration certifications are highly regarded.
• Experience with Microsoft Defender for Endpoint, Conditional Access, Windows 365, Azure Virtual Desktop, MECM/SCCM or macOS management would also be advantageous.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Platinum Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you,