Service Desk Analyst: Frontline Tech Support Auckland

Fujitsu; Auckland; On-site; NZD 52,000 - 76,000; Full time

Job summary

Fujitsu in Auckland is seeking a full-time Service Desk Analyst to provide first-line and second-line support during business hours. You will log, investigate, and resolve incidents and service requests, escalating where necessary to meet SLA targets.

The role emphasizes strong customer service and technical proficiency with Microsoft Desktops/Applications and basic server knowledge. The ideal candidate has 12+ months in a service or computer support role, solid communication skills, and is

Qualifications

• 12 months experience in a customer service or computer support role
• Excellent communication and teamwork skills
• Citizens/PR only
• Intermediate Active Directory (nice to have)
• Intermediate remote access management (nice to have)

Responsibilities

• Provide end users with high level customer service
• Log incidents and service requests via the Service Desk procedure
• Provide 1st/2nd line support for incidents and requests
• Resolve incidents/requests where possible within 10 minutes
• Escalate to 2nd/3rd level resolver groups when needed
• Maintain end user communication per procedures to manage expectations
• Ensure adherence to contractual service targets and close incidents when resolved
• Carry out additional duties as assigned by the Team Leader

Skills

Service desk experience

Microsoft Desktops and Applications

Server knowledge

Active Directory

Remote access management

Tools

Active Directory

Remote access tools

Job description

Fujitsu in Auckland is seeking a full-time Service Desk Analyst to provide first-line and second-line support during business hours. You will log, investigate, and resolve incidents and service requests, escalating where necessary to meet SLA targets.

The role emphasizes strong customer service and technical proficiency with Microsoft Desktops/Applications and basic server knowledge. The ideal candidate has 12+ months in a service or computer support role, solid communication skills, and is