Senior CMDB & Configuration Management Lead

North Power NZ; Whangarei; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Flexible leave

Boosted KiwiSaver options

Life insurance

Discounted medical cover

Wellbeing support

Fuel discounts

Retail discounts

Ongoing learning and development

Career progression opportunities

Inclusive and family-friendly culture

Job summary

Northpower is seeking an experienced Configuration Management Analyst to strengthen how we manage technology configuration, assets and software licenses across Northpower. Joining our Enterprise Technology team, you will mature our CMDB, ensure accurate data governance, and work with IT teams, security, finance and procurement to improve ownership, controls and decision making.

This hands-on role will deliver data quality improvements, standardised configurations, and governance reporting to

Qualifications

• Extensive practical experience in Configuration Management, CMDB, ITAM/SAM or ITSM.
• Experience improving CMDB, asset management, service management in complex environments.
• Knowledge of CI data models, lifecycles, service relationships, discovery and data-quality controls.
• Solid understanding of ITIL practices and how configuration information supports incidents and changes.
• Experience with ITSM, CMDB, discovery, asset management or service-mapping platforms.
• Knowledge of software licensing, entitlements, utilisation and lifecycle management.
• Broad understanding of enterprise apps, cloud, infrastructure, networks and security.
• Strong analytical and problem-solving skills with data-driven recommendations.
• Confident across technical and non-technical teams; ability to challenge ownership/controls.
• Strong communication, documentation and stakeholder engagement skills.
• ITIL4 Foundation certification or equivalent practical experience, along with relevant qualification/certification.
• Improvement-focused mindset and ability to balance day-to-day priorities with longer-term uplift.

Responsibilities

• Leading the ongoing development and maturity of Configuration Management practice and CMDB.
• Improving configuration standards, controls, CI ownership, data models and lifecycle management.
• Driving CMDB health, data quality, discovery, reconciliation and remediation.
• Leading and improving the lifecycle governance of digital technology assets.
• Strengthening Software Asset Management, including licence entitlements, utilisation, renewals and optimisation.
• Identifying opportunities to reduce costs, improve compliance and make better use of technology assets and licences.
• Providing configuration and dependency information to support Incident, Problem, Change and service transition activities.
• Developing practical governance, reporting, standards and controls without adding unnecessary complexity.
• Working with stakeholders to improve ownership, accountability and the quality of technology information.

Skills

Configuration Management

CMDB

ITAM/SAM

ITIL practices

Stakeholder engagement

Data quality

Discovery & reconciliation

Service Transition

Education

ITIL4 Foundation certification

Relevant qualification/certification

Job description

Northpower is seeking an experienced Configuration Management Analyst to strengthen how we manage technology configuration, assets and software licenses across Northpower. Joining our Enterprise Technology team, you will mature our CMDB, ensure accurate data governance, and work with IT teams, security, finance and procurement to improve ownership, controls and decision making.

This hands-on role will deliver data quality improvements, standardised configurations, and governance reporting to